HS17 Genie 2 has been a nightmare! Anyone else experience this???

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Rockywwf, Sep 22, 2017.

Tags:

Have you had problems with you HS17 (Genie 2)?

Poll closed Oct 2, 2017.
  1. Yes

    30.8%
  2. No

    69.2%
  1. Sep 22, 2017 #1 of 130
    Rockywwf

    Rockywwf Legend

    177
    1
    Aug 21, 2006
    CT
    My HS17 (Genie 2) has been installed for just shy of 2 weeks. In CT we have a company DTV subs to do their installs (for whatever it's worth). You never know who is going to show up but I can tell you the all do not have the same amount of training and definitely do not have the same work ethic and pride in their work as each other...but I'm getting off track. So what I am experiencing is the old HDMI cable not compatible...bla bla bla as well as freezing, "Pink Screen of Death" and audio drops. Now I had the latest and greatest Genie prior to this with a C61K client hooked to my LG 4K TV. I had these issues when I 1st had the 4K clients and a new dish installed last November and had many service calls to slowly correct over time. It was never 100% fixed but went from happening 60% of the time to 90% of the time. With the HS17 I also have a new issue. When I change from one channel I have been watching to another I get a blank black screen and no audio. I have to reset the client which sometimes corrects it and other times I have to reset the HS17 and the clients. 2 days ago I fought with this particular issue for an hour then finally gave up and just walked away. Hours later when I turned the TV on I didn't have the problem. I would say 8 out of 10 times I sitdown to watch TV I have one of the issues above. Has anyone else experienced this? Any suggestions on a fix I could do so I don't have to get them back out to my house again?

    Thanks in advance.
     
  2. Sep 22, 2017 #2 of 130
    jimmie57

    jimmie57 Hall Of Fame

    10,028
    851
    Jun 26, 2010
    Texas City, TX
  3. Sep 22, 2017 #3 of 130
    RAD

    RAD Well-Known Member

    16,642
    190
    Aug 5, 2002
    Dripping...
    I'm not seeing the issues you've posted and I have two C61K's, two C41W-100's and a C41-700. The biggest grip I have is that when changing channels that are sent in different resolutions the clients act like you have native turned on and want to resync. The new channel banner will come on, then goes away and then back on.
     
  4. Sep 22, 2017 #4 of 130
    jstewart0131

    jstewart0131 New Member

    26
    3
    Jul 29, 2015
    Ohio
    The only issues so far with my setup has been with RVU incompatibility introduced with the 0x0D80 firmware that was first released with the HS17 Genie 2 and now runs on all Genie DVRs. I have two CK61K's currently. The intermittent audio drop issue seems to have gone away but I haven't checked the firmware version of those units lately to see if there was a change.
     
  5. Sep 23, 2017 #5 of 130
    P Smith

    P Smith Mr. FixAnything

    26,452
    569
    Jul 25, 2002
    W.Mdtrn Sea
    concentrate on HDMI/HDCP negotiation:
    • try native off;
    • check LG input if it support HDMI 2.0 and HDCP 2.2 specs
    • post FW versions of DVR,mini and TV
     
  6. Sep 23, 2017 #6 of 130
    Grafixguy

    Grafixguy Godfather

    859
    159
    Mar 15, 2008
    New Jersey
    I've noticed the delay and black screen when changing channels but it's not so bad that it bothers me. Also, went back to 30SLIP from 30SKIP because the delay there was really bad.
     
    TermiNader likes this.
  7. Sep 23, 2017 #7 of 130
    Rich

    Rich DBSTalk Club DBSTalk Club

    36,251
    2,051
    Feb 22, 2007
    Piscataway, NJ
  8. Sep 23, 2017 #8 of 130
    Rich

    Rich DBSTalk Club DBSTalk Club

    36,251
    2,051
    Feb 22, 2007
    Piscataway, NJ
    I am liking "merciful Pete"! Good post!

    Rich
     
  9. Sep 23, 2017 #9 of 130
    Rich

    Rich DBSTalk Club DBSTalk Club

    36,251
    2,051
    Feb 22, 2007
    Piscataway, NJ
    That's settling, I couldn't put up with that.

    Rich
     
  10. Sep 25, 2017 #10 of 130
    inkahauts

    inkahauts Well-Known Member

    25,086
    1,583
    Nov 13, 2006
    I’d like to know exactly how your system is setup and wired. And if there is a AV receiver in the mix. If other hdmi cables have been tried... and have you tried simply turning the client off then back on. And what settings are you using in the client, native on off, etc...
     
  11. Sep 25, 2017 #11 of 130
    Rockywwf

    Rockywwf Legend

    177
    1
    Aug 21, 2006
    CT
    Sorry I was away for the weekend and didn't have a chance to post this info till today.

    Native is off
    My TV is the OLED65E7P (2017) has 2.2 support. Deep Color is also off on this input
    My Genie2 is @ 0xd80
    My C61K is @ 0xa35
    TV is @ 03.60.15
     
  12. Sep 25, 2017 #12 of 130
    Rockywwf

    Rockywwf Legend

    177
    1
    Aug 21, 2006
    CT
    AV Receiver not in the mix; direct from client to TV
    I have tried the original DTV provided HDMI and I (foolishly) have a MONSTER HDMI cable attached. I also tried a Monoprice 2.2 compliant cable. All the same results. Yesterday it was unwatchable for about and hour of fighting and resetting everything.

    As posted above:
    Native is off
    My TV is the OLED65E7P (2017) has 2.2 support. Deep Color is also off on this input
    My Genie2 is @ 0xd80
    My C61K is @ 0xa35
    TV is @ 03.60.15
     
  13. Sep 25, 2017 #13 of 130
    P Smith

    P Smith Mr. FixAnything

    26,452
    569
    Jul 25, 2002
    W.Mdtrn Sea
    I would try exclude 4k/UHD negotiation [temporary at least] eg does set c61k output to 1080i only
     
  14. Sep 25, 2017 #14 of 130
    jimmie57

    jimmie57 Hall Of Fame

    10,028
    851
    Jun 26, 2010
    Texas City, TX
    Question:
    Your signature says you have 3 TVs and your OP says you have 3 clients.
    You do not mention any problems with your other setups ?

    Is this problem happening when you watch a 4k channel and then change to a different resolution channel ?
     
  15. Sep 25, 2017 #15 of 130
    Rockywwf

    Rockywwf Legend

    177
    1
    Aug 21, 2006
    CT
    HS17 does not connect to any TV. I have 2 4K sets and one 1080p set. The 4K set in my bedroom is barely used right now so I can’t say but my kids watch the 1080 set with the C61K client do experience the same thing as I do on the main LG TV. Issue happens on all channels, SD, HD and 4K.


    Sent from my iPhone using Tapatalk
     
  16. Sep 25, 2017 #16 of 130
    jimmie57

    jimmie57 Hall Of Fame

    10,028
    851
    Jun 26, 2010
    Texas City, TX
    Have you called them to come out and see what they can do, swap it for another one ?
    If it is happening on 3 TV setups it is definitely the HS17 or something before the HS17 causing the problems.
     
  17. Sep 25, 2017 #17 of 130
    compnurd

    compnurd Hall Of Fame

    3,734
    650
    Apr 23, 2007
    Evans City PA
    May want to turn Deep Color on
     
  18. Sep 25, 2017 #18 of 130
    Rockywwf

    Rockywwf Legend

    177
    1
    Aug 21, 2006
    CT
    Tried twice to contact the installer (that is their policy) but he has not called me back. I will call the main number today. My only issue is time. Very very busy lately and no one is home till later on at night.


    Sent from my iPhone using Tapatalk
     
  19. Sep 25, 2017 #19 of 130
    Rockywwf

    Rockywwf Legend

    177
    1
    Aug 21, 2006
    CT
    Directv does not support.


    Sent from my iPhone using Tapatalk
     
  20. Sep 25, 2017 #20 of 130
    Rich

    Rich DBSTalk Club DBSTalk Club

    36,251
    2,051
    Feb 22, 2007
    Piscataway, NJ
    So you use the LG set for sound? How is that? My Sammys...I tried to use them for sound, gave up, they're pretty bad. LG better?

    Rich
     

Share This Page

spam firewall

Advertisements