HS17 Genie 2 has been a nightmare! Anyone else experience this???

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Rockywwf, Sep 22, 2017.

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Have you had problems with you HS17 (Genie 2)?

Poll closed Oct 2, 2017.
  1. Yes

    30.8%
  2. No

    69.2%
  1. Sep 30, 2017 #41 of 130
    inkahauts

    inkahauts Well-Known Member

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    And yet I have never experienced your issues and neither have most people.. mine work all the time.

    The was obviously a sound issue in the 4K one but it seems they finally got that fixed, and it was on certain tvs it seemed.
     
  2. Sep 30, 2017 #42 of 130
    ejbvt

    ejbvt AllStar

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    "Neither have most people" - have you read the forums?
     
  3. Sep 30, 2017 #43 of 130
    Rockywwf

    Rockywwf Legend

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    They are wired. I have an overpriced Monster HDMI after trying the DTV cable and a Monoprice cable. I’ve tried different ports and even different TV’s. Still the same. I do have Mastec/Directv coming tomorrow to see what they can do but I have little faith in them. Mastec’s techs really are not that good from my experiences with them.


    Sent from my iPhone using Tapatalk
     
  4. Sep 30, 2017 #44 of 130
    slice1900

    slice1900 Well-Known Member

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    Who's going to come to a forum to post "everything is working great for me!" People post about problems, not successes.
     
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  5. Oct 1, 2017 #45 of 130
    P Smith

    P Smith Mr. FixAnything

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    and many of them posting here how it should works... ;)
     
  6. Oct 1, 2017 #46 of 130
    Rich

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    I've never paid attention to the non-DVR receivers, don't even know what they're properly called. IIRC, I did buy a couple when I started out with D* but then I found the DVRs (Replay TV, was that what D* used in 2002?) and got rid of the receivers. I can see where some folks might benefit from having a 17, but...

    Rich
     
  7. Oct 1, 2017 #47 of 130
    Rich

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    But you know exactly what you're doing, that's quite different from the good folks who come here looking for help. This should be said over and over, I think.

    Rich
     
  8. Oct 1, 2017 #48 of 130
    Rich

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    Gotta remember, all we hear are complaints. We also have to listen when someone says they've never had such problems, that tells us our problems aren't unsolvable.

    Rich
     
  9. Oct 1, 2017 #49 of 130
    Rich

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    I saw a writeup about a new ~$125 HDMI cable that actually might be worth the money. Interesting article, I'll try to find a link. I get a lot of stuff on my phone, I read it, delete it and can't remember where it came from. Let me look...gotta love Google...here's the link: This $120 HDMI cable claims to make your picture better... and it does

    Might be worth the money. Might not. If I could see a reason to buy it...

    Rich
     
  10. Oct 1, 2017 #50 of 130
    Rich

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    Somebody has to tell us they don't have the problem we see, that does help. Troubleshooting properly demands information, I think.

    Rich
     
  11. Oct 1, 2017 #51 of 130
    P Smith

    P Smith Mr. FixAnything

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    you're missed slight concern, what would be huge issue for TV shows
     
  12. Oct 1, 2017 #52 of 130
    Rich

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    You might expand on that opinion, not sure what you mean. I know little about HDMI except how to plug the cables in.

    Rich
     
  13. Oct 2, 2017 #53 of 130
    1953

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    We have a HR44 in the living room and a client in the master bedroom. The client works perfectly with the optional lite DTV remote. Coordinates perfectly with the 44.
     
  14. Oct 2, 2017 #54 of 130
    1953

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    Brand please. Monoprice HDMI's have been good to me.
     
  15. Oct 2, 2017 #55 of 130
    P Smith

    P Smith Mr. FixAnything

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    it's GAMING gadget !
     
  16. Oct 2, 2017 #56 of 130
    Rich

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    The brand is in the link...did you read the link? If I read it correctly it might not be good for "normal" TV watching. But how to know that for sure? Somebody has to buy them and test them...Pete?

    Rich
     
  17. Oct 2, 2017 #57 of 130
    P Smith

    P Smith Mr. FixAnything

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    yeah, thanks, but no way !
     
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  18. Oct 2, 2017 #58 of 130
    Rockywwf

    Rockywwf Legend

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    Well they sent out a guy who had already been to my house. Same guy who hooked my Optimum cable line into the Directv system. Anyways he was less than thrilled to be there. It was almost as if I was putting him out. So he had zero clue what to do. I showed him video clips of a few of the issues I was having and he said my HDMI isn’t compatible. I said I have had 4 different branded HDMI’s and tried different ports on different TVs...next. He ended up swapping my down stairs client with my upstairs client (???) and swapped out the splitter and re-cripped the ends. He said that should work and he left. I checked his new splitter out. On of the wires fell off when I touched it so I had to screw it on. Only issue I had last night was the picture froze 3 times for a few seconds while I was watching a show. I’ll see how it goes tonight. Maybe he fixed it but very unprofessionally. They will be getting a call again about that. Oh and he never showed me a badge which is policy. I know he didn’t just steal an AT&T truck but just showing he wasn’t very professional.

    To be cont...


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  19. Oct 2, 2017 #59 of 130
    inkahauts

    inkahauts Well-Known Member

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    Yeah not professional. Did he leave you his direct line when he installed it? If so that may be why...

    Could easily be one of the cables had a bad end. But the swapping of the boxes... either he was being dumb, or wanted to see if the issues followed a box.
     
  20. Oct 3, 2017 #60 of 130
    texasbrit

    texasbrit Well-Known Member

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    As you say, people who don't have problems don't post.
    For me, my three clients work fine (two wired, one wireless)
     
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