HS17 roll-out?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by kram, Jun 14, 2017.

  1. haggis444

    haggis444 Legend

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    So far so good, the clients are definitely quicker and no issues that I can tell so far.
     
  2. inkahauts

    inkahauts Well-Known Member

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    If you are a new customer, evidently right now you are not supposed to be able to get an hs17. Per DIRECTV. So maybe them having issues was them circumventing policy for you... who knows. I hope this thing gets ramped up fast enough that it’s just flat available to everyone and there’s no more issues for anyone...
     
  3. Bill Broderick

    Bill Broderick Icon

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    Long Island
    That's different. You didn't add a new client when you went from the mini to the RVU. You just changed the location. You're Genie already had the first client added to it.

    Had you tried to add the RVU TV as a second active client, instead of replacing the mini, you would have needed the DECA for the initial install.
     
  4. Wolfmanjohn

    Wolfmanjohn Cool Member

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    Chico, CA
    I got that call this afternoon; told SS to let things play out and I would handle Directv. If the thing arrives, we'll see how it goes. Thanks to this post, I knew this could happen and was prepared for it. I'm not givin' up that introductory priced HS17 without a helluva fight.

    They picked the wrong day for this, though, as I had just gotten back from the smog station, where I was busted for non CARB compliant mods under the hood. Jeez, a guy just can't get a leg up these days! :rolleyes: :D
     
  5. compnurd

    compnurd Hall Of Fame

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    GL. They cancelled mine yesterday and issued me the refund
     
  6. wilbur_the_goose

    wilbur_the_goose Hall Of Fame

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    I had an HS17 installed in the Philly metro area today.

    The actual installation of the LNB, the new HS17 and 3 clients took about 30 minutes. But the poor installer was on the phone with DirecTV for over an hour - he said that he has the feeling that the D* telephone reps don't understand the HS17 and what the installers are asking them to do.
     
  7. harperhometheater

    harperhometheater Legend

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    Well that doesn't bode well for me here in HI then, if mainland large areas like Philly don't seem to understand what's involved! I have my install scheduled for tomorrow.
     
  8. TermiNader

    TermiNader DIRECTV since 1997

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    Jul 10, 2007
    Scheduled my install for Aug 20th in Southern California, Orange County. Just ask and they have lots of promotions right now if you're out of contract.....

    Sent from my Samsung S8+ using Tapatalk
     
  9. Wolfmanjohn

    Wolfmanjohn Cool Member

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    Chico, CA
    This is not cool business practice at all! No refund issued, either; USAA has been notified.

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  10. Wolfmanjohn

    Wolfmanjohn Cool Member

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    Called DTV and all should be good by this Tuesday.
     
  11. wilbur_the_goose

    wilbur_the_goose Hall Of Fame

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    The fact I'm in Philly is not a factor. From listening to the people on the phone, I got the feeling some were in the Philippines and some sounded Eastern European (I'm far from an accent expert and could easily be wrong!). I would assume that every installer gets in the same queues.

    But all issues were resolved, and we're happy campers now. To be honest, I felt bad for the installer, who was fantastic. If they had been quicker, he could've gotten to his next install that much earlier and eventually could've had a shorter work day.
     
  12. harperhometheater

    harperhometheater Legend

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    OK thanks for clarifying! I think I was confused and talking about the installers but I just reread your post I replied to and see you meant the phone rep.

    I had my own experience like that on more than one occasion with this where the reps think the HS17 is a receiver and counts as a "TV connection" so kept insisting I only qualify for and get 3 minis and an HS17 to serve my four TVs!
     
    wilbur_the_goose likes this.
  13. Hoffer

    Hoffer AllStar

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    Jun 18, 2007
    I switched away from DirecTV last summer and am looking to switch back. Just want to follow this thread as I'll wait until I can get the free Genie 2.
     
  14. Sep 6, 2017 #194 of 215
    mdglazerman

    mdglazerman New Member

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    First post to this forum...

    I entered an online chat with DirecTV late last week regarding upgrading my equipment as a "perk" of the protection plan I've had with them for just over 2 years. Initially I was told that I only qualified for an upgrade from my current Genie to a newer 4K capable Genie. This wasn't hugely appealing to me as I don't have any 4K TV's yet and it didn't provide any additional functionality over my existing hardware.

    I pushed them on the fact that the protection plan verbiage states a free upgrade to the newest equipment and that I considered the HS17 to be the newest equipment available. While I understand that the HS17 is also 4K capable, I was particularly interested in the compatible wifi mini's that would in theory allow me to place TV's in rooms that don't have coax run to them yet. Long story short, they eventually agreed to install the new HS17 at no charge, plus switch out the 3 existing mini's and the Genie DVR with 4 wifi mini's. An additional bonus was that this hardware upgrade didn't require me to sign a new 2 year contract so my bill, programming and features will remain unchanged.

    I've read several times that the HS17 is only available as an upgrade but it seems like the stories related to getting it as an upgrade vary with some folks having to pay etc..

    I'm curious if anyone has any recent anecdotal information on how this new system compares to their old Genie setup and if there are any gotchas I should be aware of. Most people seem to say this new system is faster which would be nice. I like the Genie interface (which I know will remain unchanged) but it can be laggy at times.

    I watched some videos on youtube over the weekend and it seems like there are best practices regarding where to locate the unit itself (ideally needs to have a hard wired connection into wifi router ??). Does this location also require coax connectivity ? While I understand that the new mini's could be run over wifi, I'm assuming they could be plugged into existing coax where available ?

    Thanks in advance,

    Mark
     
  15. Sep 6, 2017 #195 of 215
    carl6

    carl6 Moderator Staff Member DBSTalk Club

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    You do need coax for the HS17, and at this time there are no wireless 4K clients, so for 4K you also need coax. I always argue to use wired over wireless if you have the option.
     
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  16. Sep 6, 2017 #196 of 215
    mdglazerman

    mdglazerman New Member

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    I wonder if the install tech would be willing to run any additional COAX as it's also my understanding that it needs to be able to connect via Ethernet into my wireless router. I don't currently have a location which would fulfill both COAX and Ethernet connectivity requirements.
     
  17. Sep 6, 2017 #197 of 215
    NR4P

    NR4P Dad

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    It can connect over WiFi to the router. But its hit or miss if a tech will do that. It works when it does but be sure its a strong signal for reliability.
     
  18. Sep 6, 2017 #198 of 215
    inkahauts

    inkahauts Well-Known Member

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    I personally would not swap out wired minis for WiFi ones, but I’d sure take the wireless for the one room where you have no coax...

    And as was just said, the hs17 will connect via wireless, but if it’s easy to drop a coax line to somewhere near your router, and if it’s a better location centrally wise to the rooms where you are adding wireless I would probably ask him to run coax to that room and put it there. But that’s if there is real advantage. If not... we’ll then wireless to the router will likely be just fine.
     
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  19. Sep 6, 2017 #199 of 215
    mdglazerman

    mdglazerman New Member

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    Sep 6, 2017
    Do the wireless Mini's still have the option to connect via COAX ?

    RE: Ethernet / COAX availability for the HS17 itself, I believe that currently the initial feed from my satellite terminates in my living room on the main floor whereas my internet termination point (and router) are located in my basement. In the basement, on the other side of the stud partition wall from where the internet modem and router are located (my office) are a number COAX splitters which I assume run to the other rooms in the house. If he can re-configure some of those connections to provide COAX into the office, hard wiring via Ethernet shouldn't be an issue. I guess I'll need to walk the house with him to determine what's most appropriate.
     
  20. Sep 6, 2017 #200 of 215
    inkahauts

    inkahauts Well-Known Member

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    No, wireless minis are wireless only...

    And I wouldn’t be surprised if your dish goes to your basement and then all the lines go from there to all your rooms, that’s how it is normally done... but either way, yes, sounds like one cable through that wall would fix the issue, but, the hs17 might be farther away if it’s in the basement. You could always have them use a bbdeca in the basement to Ernest into the coax down there for wired and have the hs17 upstairs still.

    Is your house one or two story after the basement?
     

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