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HS17 roll-out?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by kram, Jun 14, 2017.

  1. RAD

    RAD Well-Known Member

    16,491
    135
    Aug 5, 2002
    Dripping...
    I wonder if he's getting the one line client not authorized message with nothing else shown vs the full screen "Activate Location(s)" screen. If it's the first one that sounds like the client is on the account, if it's the second one then yep he needs to get in added.
     
  2. inkahauts

    inkahauts Well-Known Member

    22,797
    1,121
    Nov 13, 2006
    Could be but I doubt the tv is on his account now since they put the client on it. He wouldn’t have left it on and charged him the extra fee for no reason.... at least I hope...
     
  3. specialkd24

    specialkd24 Cool Member

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    Oct 13, 2009
    Thanks. I guess I've been lucky because it has been really good to me. I got it right after it was first released, and just never found anything I wanted to switch for. But I think this is a game-changer.
     
  4. stsrep

    stsrep AllStar

    79
    2
    Mar 10, 2007
    Well DTV screwed me by no showing.
    Then they rescheduled me to 8-23.
    I have the confirmation email and it's on my online account as well that install was TODAY between 12-4 pm.
    Thoroughly pissed and all of you know the story-sit all day,take off work and such.
    Are they really that short of installers that they refuse to escalate this install to the promised,in writing numerous ways, date and time?
    No responsibility on their behalf of course,just system error bulls--- and such.
     
  5. CraigerM

    CraigerM Well-Known Member

    1,180
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    Apr 15, 2014
    St. Louis
    New training video of how to install the HS-17 posted:

     
  6. jstewart0131

    jstewart0131 New Member

    16
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    Jul 29, 2015
    Ohio
    I am getting the black screen with nothing else but the client not authorized message. I did have the RVU working with my HR44, but I guess the extra tracking the HS17 is doing will require adding the MAC address to the account. I guess that makes testing which I like better a bit more of a hassle. So far the overal experience hasn't changed from my HR44 and Genie Mini, though the C41 I had does seem a bit slower than the 4K Genie Mini I have now.
     
  7. carl6

    carl6 Moderator Staff Member DBSTalk Club

    12,502
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    Nov 15, 2005
    Seattle, WA
    Correct, with the HS17 they have introduced full client tracking, which means each client has to be on your account by mac address. And you pay for each active client. You can't switch back and forth between RVU and a physical client, both have to be active to work.
     
  8. jstewart0131

    jstewart0131 New Member

    16
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    Jul 29, 2015
    Ohio
    I've figured that out now after several hours on with DTV. They cannot seem to activate my RVU with the HS17. The claim is that I need a DECA to make it work, but my gut is telling me there is a compatibility issue with the HS17 and the RVU software on my TV.
     
  9. RAD

    RAD Well-Known Member

    16,491
    135
    Aug 5, 2002
    Dripping...
    That's correct, the first time you activate a RVU TV the box verifies that a DECA is being used, no DECA it won't pass the IVR. But once that initial test is done you can switchback to Ethernet no problem.
     
  10. jstewart0131

    jstewart0131 New Member

    16
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    Jul 29, 2015
    Ohio
    Is that unique to the HS17? I ask because I got it working with my HR44 with no DECA present.
     
  11. compnurd

    compnurd Hall Of Fame

    1,770
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    Apr 23, 2007
    Evans City PA
    Technically no. I did need one the first time with my HR54. After that I didn't
     
  12. Stevies3

    Stevies3 Legend

    244
    4
    Jul 22, 2004
    Long Island, NY
    How can you activate the HS17 without the app? Is self install no longer an option?
     
  13. jstewart0131

    jstewart0131 New Member

    16
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    Jul 29, 2015
    Ohio
    That's interesting because my HR44 setup had nothing more than ethernet connected to my wired network and the RVU connected to the wired network and I was able to activate and use it no problem. Never had a DECA setup.
     
  14. carl6

    carl6 Moderator Staff Member DBSTalk Club

    12,502
    945
    Nov 15, 2005
    Seattle, WA
    I'm not sure if self install is an option or not, from a policy perspective. But you can activate using a client as well as with the app. If a client is physically installed, the setup screens will appear on the client the same as they will on the app. However, the process gets complicated because after the initial setup, the HS17 reboots, you get a variety of LED indications, and at the correct point in time you can start adding clients. No clients will actually be working after the HS17 is activated until they are properly added and activated.

    As a result, even if you can get them to let you do a self install, it's still easier to just have an installer do it.
     
  15. inkahauts

    inkahauts Well-Known Member

    22,797
    1,121
    Nov 13, 2006
    This is a newer thing within the last year or so on all genies... so you probably setup yours before this started happening. You are the first doing it this way that i know of so maybe it checks the first time you connect a new MAC address with the hs17 rather than just the first time you set it up with the other genies. I expected it to work, but obviously, you may need deca for the first time to get it active.
     
  16. Stevies3

    Stevies3 Legend

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    Jul 22, 2004
    Long Island, NY
    Is the app/device available?
     
  17. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    nope
     
  18. compnurd

    compnurd Hall Of Fame

    1,770
    37
    Apr 23, 2007
    Evans City PA
    You can setup with a client and as of right now self install is only an option if you buy from solid signal or someone like that
     
  19. jstewart0131

    jstewart0131 New Member

    16
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    Jul 29, 2015
    Ohio
    I bought my TV and June and successfully activated it by replacing an existing C41 Genie Mini without every talking to anyone at DTV and without a DECA.
     
  20. jnelson2000

    jnelson2000 New Member

    19
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    Apr 21, 2007
    Got the HS17 installed Friday. Having sporadic issues on the C61K clients with audio/video studdering and audio dropouts. Called DTV Saturday and was told to red button the server. Still did not resolve. Switching channels or pausing live tv fixes it. Anyone else have these issues?


    Sent from my iPhone using Tapatalk
     

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