HS17 Thumbs up or Thumbs down?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Andrew Sullivan, Mar 7, 2019.

  1. jimmie57

    jimmie57 Hall Of Fame

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    I do not believe it is losing contact with the feed. If it was the material / program would not be recorded.
     
  2. Andrew Sullivan

    Andrew Sullivan Active Member

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    I agree Jimmy. It's hard to put a finger on. As is the stuttering. From what I've heard on this and the other forum, the HR54 is not experiencing this freeze frame condition. Yet the tech offered no suggestions for the freeze frame. The stuttering is definatly with the 61K. I forgot that this stuttering problem is why we swapped out the 61k for the 61 last year. It's the second 61k by the way. 20 minutes after we reinstalled the 61k yesterday, the stuttering was back. Unfortunately the tech had already left.
     
  3. jimmie57

    jimmie57 Hall Of Fame

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    Call them to come back, tell them it is worse than before.
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    Hard not to wonder about the C61Ks isn't it? They do seem problematic.

    Rich
     
  5. compnurd

    compnurd Hall Of Fame

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    Almost wonder if he has the C61k hooked up to some soundbar or receiver.. I have 3 C61k's and none have any sound issues
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    If every one of them had the same problems we'd be deluged with complaints. Seems to affect random C61Ks.

    Rich
     
  7. inkahauts

    inkahauts Well-Known Member

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    I’d look at wiring too on the system with those issues.

    Some may be the software some hardware. Check and see if the c61k is on the latest software too.
     
  8. Andrew Sullivan

    Andrew Sullivan Active Member

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    Well, I had a older experienced tech out this morning. He replaced the HS 17 and so far I have not had anymore freeze frame issues. It's been 13 hours. Now for the C61k. "His" words now. It's a peice of crap and most techs try and talk new customers out of using it. It's been buggy since day one. He said that ATT has let all of the DirecTV tech people go and that they really never cared about the satellite business. ATT was only interested in the streaming possibilities and want the DirecTV Now to be the only option in the next few years. Anyway, we talked for quite some time and he seemed to know what he was talking about. He told me that they have not had a new C61k in over a month and that the HS17 he installed was their last one and that all HR54's they had were refurbs.
     
  9. prowler5150

    prowler5150 New Member

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    How loud is the HS17 (fans, hard drives)? Is it louder than an HR20?
     
  10. RAD

    RAD Well-Known Member

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    Dripping...
    I've got two C61K's for my two 4K TV's and they're running fine so don't know what the tech is taking about.
     
  11. Rich

    Rich DBSTalk Club DBSTalk Club

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    I haven't "heard" a D* DVR in quite some time. I do remember my HR20-700s being noisy but that was due to the hard drives we were using at the time. Once we put 5400 RPM drives in them the noise problem went away. I certainly wouldn't expect a newer DVR to have that problem.

    Rich
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    Only way you can beat the misinformation you get from installers is to talk to an ATT CSR.

    Rich
     
  13. Andrew Sullivan

    Andrew Sullivan Active Member

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    You mean the misinformation you get from the CSR? The retention person, Shawn, yesterday told me he had his c61k removed because of recurring problems. Tech is here at this moment R and R ing my c61k. Keeping my fingers crossed.
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    Yes. Sounds like you got a decent CSR. Lucky.

    Rich
     
  15. slice1900

    slice1900 Well-Known Member

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    I can't answer that question but the HS17 doesn't have to be located near a TV since it doesn't output video itself. So while I'd guess it is very quiet like other modern DVRs, you don't have to put it in a room where you watch TV so even it if sounded like a jet aircraft taking off you wouldn't have to listen to it.
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    I don't hear anything that would bother me anymore in any room. Even the bedroom. The 24s and up are quiet.

    Rich
     
  17. Grafixguy

    Grafixguy Godfather

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    The HS17 is practically silent. I have to put my ear less than a foot away to hear the fan.
     
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  18. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    It is very quiet, but as noted above it also can be placed almost anyplace, it does not need to be near a television or in a room where you want/need/expect quiet.
     
  19. radamo

    radamo Legend

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    Had a Genie 2, C61K and 3 wired mini's installed. This replaced an HR44 (which we loved) and 2 HR24's and on ancient HR20. The family is very happy with the move. The biggest difference they all notice is the response time is better in all rooms. Love the ability to have near instant response in all rooms.
     
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  20. Brad_73

    Brad_73 New Member

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    Question about the HS-17. How much does heat affect it?

    Situation:
    I have a customer with 7 TV locations. The main room has a large wall unit, at the bottom is where the equipment for that room resides. In a small rack is an A/V receiver, bluray, control system, surge, and used to be 2 DirecTV receivers (H23 & HR34). The H23 went into a modulator that feed 3 other rooms (with an IR repeater system). The cabinet has active cooling and the system has worked perfect for almost 10 years since I installed it, with no problems. I did the original DirecTV install as well, since I was a dealer from 1997 to 2015. The temperature doesn't get above the low to mid 80's in the cabinet. Which is fine for most all electronics.
    Customer upgraded to the new Genie 2 system. DirecTV guy brought out 'used' equipment - HS-17, and a combination of C41 & C61 clients. Now for the past several days, the picture constantly freezes up. From just a second or two, to several seconds. It does it on all client boxes. Pressing the reset button on the HS-17, restores function for a little while but the freezing always returns. Signal from the dish looks perfect and watching it on my Bird dog Ultra, never seems to drop out. Frequency drift on the LNB also looks perfect. So I have them call DirecTV to come back out, in hopes to replace the used HS-17 they put in.

    I just got off the phone with them. They had me on speaker phone with the DirecTV guy. He was saying that the HS-17 could not be in a cabinet, it has to be out in the open or it won't work. I don't suffer ignorance well and dealing with service provider technicians almost always gets my blood boiling (whether it is DirecTV, Dish, Comcast, CenturyLink, whatever...). The first words out of my mouth (without thinking 1st) was "Is the box scared? Is it claustrophobic?". I proceeded to explain that I think you mean heat, since these things do run hot. I explained that the cabinet is vented and the temperatures inside are low. I set the HS-17 off to the side, by itself, away from other components and near the air intake for the cabinet. So it has the coolest spot in the cabinet. But my sarcasm and tone of my voice didn't go over well everyone there and they said they would call me back later after the DirecTV guy was finished.

    I have not had to deal with many of these HS-17 boxes. So, could this still be a heat issue? Are those boxes that sensitive to heat? But I thought about something else, how common is it for the small fan in those boxes to fail? Since it was a used box, the previous customer could have sent it back because of this.
    Either way, I'm going to have to apologize to my customer about my tone towards the DirecTV guy. I'm just really sick of constantly fixing these technician's installs & problems because they have no clue what they are doing themselves.
     

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