HS17 Thumbs up or Thumbs down?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Andrew Sullivan, Mar 7, 2019.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    I've been using D* DVRs for 17 years and I've never had an internal fan fail. Yeah, they can. I have read posts about that. Never had a heat related problem with any DVR. I've had several DVRs that sat in enclosed cabinets and had no problems, still have one HR in that kind of cabinet, no issues. If the fan in that 17 is shot you'll know it. Calling D* and expecting any kind of tech support is an act of futility. They will tell you anything to get you off the phone.

    Rich
     
  2. Brad_73

    Brad_73 New Member

    19
    17
    Jul 16, 2019
    Southeast, GA
    After the customer got off the phone with me, the gentleman went with the tech to the other rooms to look at the client boxes. The lady took the HS-17 (which had just enough slack) and moved it out onto the floor. Then took a small 8" fan and plugged it in blowing on the HS17. After about 15 minutes when the DTV tech came back in the room with the husband, she had the internal temp screen up showing only 101°F (which is pretty chilled). The system was still freeze framing every few minutes.
    So it appears it is not a problem with heat and a straight out defective HS-17. The lady was really mad because she had told them on the phone the day before, that the receiver was bad and needed to be replaced (per my instructions). The DTV tech came with NO replacement HS-17 on his truck. After the floor & fan setup, the DTV tech simply told them there was nothing he could do and left.

    The customer called DirecTV back yelling up a storm (they have just about had it with them). DirecTV agreed to ship them a replacement HS-17. I have no doubt, the defective HS-17 they ship back, is going to find its way into someone else's home next. It is just ridicules.
     
  3. compnurd

    compnurd Hall Of Fame

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    Apr 23, 2007
    Evans City PA
    The temp you were seeing was probably from the client. I am not sure there is a way to see the temp on the HS17
     
  4. Brad_73

    Brad_73 New Member

    19
    17
    Jul 16, 2019
    Southeast, GA
    I didn't see it, it was the screen the DirecTV tech pulled up to check. And then the lady just repeated his steps to show it, after she moved the HS-17. Very possible the DirecTV tech was clueless about what he was navigating to :)
    I'm just glad they are getting sent another HS-17. This whole upgrade happened because the old HR34 was dying but DirecTV kept refusing to do anything about it. Customer spent 2 months and 8 phone calls trying to get them to replace it. I finally got on the phone with DirecTV for the customer (pretending to be customer) and it took 1.5 hours on the phone (I kid you not) to get this resolved for them. Which required us to upgrade the whole system (7 rooms). Customer has been with DirecTV for decades, perfect credit, and has multi accounts with them (vacation home).
    This has been the worst experience I have ran into with a DirecTV account yet. I hope to never have another customer go thru this but that is probably wishful thinking.
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    Better he did that than tried to fix something he didn't understand. Pretty sure D* is still pumping out new 17s.

    Rich
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    Stick around and keep reading, what you just went thru is not the worst thing we've seen. Brought to you by the wonderful folks at AT&T.

    Rich
     
  7. Andrew Sullivan

    Andrew Sullivan Active Member

    412
    97
    Dec 7, 2017
    With all of the problems I've had with this C61K now I have a new one. Every 15 times or so that I change channels the sound will disappear permanently. I have to shut it all down and the sound comes back. This C61K as well as the HS17 were both replaced a month ago.
     

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