HS17: Two flashing red lights

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Grafixguy, Mar 28, 2018.

  1. Grafixguy

    Grafixguy Godfather

    Mar 15, 2008
    New Jersey
    In the last week, I've noticed two flashing red lights on the front of the HS17. This apparently indicates a failed software download and according to the manual, if it doesn't stop (no given time frame) reboot the server.

    Why would a software download happen at 8:30 PM? While watching tv everything is fine but the second I try to do anything (guide, recordings, change channels) everything stops working. Also, can't turn on any TV that's not already on.

    Not that re-booting is a big deal but I lost 10 minutes of NCIS last night. Before I start swapping boxes and making service calls, I figured I'd see if anyone had any similar issues.
  2. P Smith

    P Smith Mr. FixAnything

    Jul 25, 2002
    W.Mdtrn Sea
    if they did decide do "push" download they have a reason(s) to do that with enforcement, but that wouldn't known to us
  3. Fab55

    Fab55 AllStar

    Jul 25, 2008
    That's funny, the exact same thing happened to me last night. Client stopped responding to remote commands, checked a 2nd TV and same issue. When I checked on the server, 2 red flashing lights. Reboot fixed it, but it was at 7:30pm when it happened. Luckily I didn't have anything recording at the time, but I feel your pain!

    Sent from my Google Pixelbook using Tapatalk
  4. Grafixguy

    Grafixguy Godfather

    Mar 15, 2008
    New Jersey
    thanks for confirming the issue. Did you call and report it?
  5. Apr 4, 2018 #5 of 11

    Wolfmanjohn Cool Member

    Aug 8, 2002
    Chico, CA
    WTH! Is this going to become an event every Tuesday night at 5:30? Flashing red lights last Tuesday and again tonight! Lunched 4 recordings during the 5:00 hour; I reselected them to record on the LA nets at 8:00, but the ABC and Fox programs tried to record from our local channels, which I don’t get.
  6. Apr 4, 2018 #6 of 11

    Grafixguy Godfather

    Mar 15, 2008
    New Jersey
    Didn't happen to me, again, but yeah, it's something I'm keeping an eye on.
  7. Jun 1, 2018 #7 of 11

    jpenneck Mentor

    Oct 19, 2007
    It's happened to me too, several times. It seems crazy that they don't download during the night which is likely to be the lowest usage time.
  8. Apr 4, 2019 #8 of 11

    linda1027 New Member

    Apr 4, 2019
    Well it’s a year later but now I’m having same problem. Last night around 9:30 connection was spotty. Wasn’t sure why. I could barely watch anything, kept going in and out and freezing. This morning I come downstairs and my genie HS17 is flashing red!! Ugh!!
  9. Apr 4, 2019 #9 of 11

    MysteryMan Well-Known Member DBSTalk Club

    May 17, 2010
    Flashing Red: Software update download failed. Restart Genie 2 if the light remains flashing red.
  10. Grafixguy

    Grafixguy Godfather

    Mar 15, 2008
    New Jersey
    Wow...zombie thread. I did get this one more time about 6 months ago, I think. And yeah...restarting the HS17 forced the software download.

    These things are just glorified computers.
  11. narrod

    narrod Godfather

    Jul 26, 2007
    Hasn't happened to me. Fingers crossed.

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