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HSP Wants Phones Hooked Up

Discussion in 'DIRECTV Installation/MDU Discussion' started by s57061b, Apr 7, 2008.

  1. ironwood

    ironwood Icon

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    Sep 20, 2007
    Why so rude? On one side HSP warns me about importance of phone hooks up (or I am fired). On the other side angry customer who will either ask me to get out or complain to Directv and file a damage claim (I am fired anyway).
     
  2. TigersFanJJ

    TigersFanJJ Hall Of Fame

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    Feb 17, 2006
    I think he was being nice about it. :D
     
  3. PAJeep

    PAJeep Legend

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    Mar 8, 2008
    Thats why everyone needs to opt out of this. The website was previously broken so you had to call to opt out however I think its fixed now.
     
  4. satguy22

    satguy22 Legend

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    Oct 1, 2006
    dtv loves this kind of thing, they can buy these company out cheep andtake over there area and make money anyway they want. Goofd or bad.
     
  5. awblackmon

    awblackmon Legend

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    May 20, 2009
    I install in an area where land lines are just not being installed. Customers are getting DSL without dial tone, and using their cell for calling. Oh, on occasion I will have dial tone in the house, but the majority of my installs are cell phones. Some voip, but less and less land line. This last week we were told hook up or we could be looking for a job. I really resent that kind of talk. There is an attitude of we don't care there is not dial tone, hook it up. Sure waste my time for something that just isn't working, won't be working and just is plain stupid to make threats to me about if I don't do it.

    We were told Directv calls and asks how far away a phone jack is. If it is less than 25 feet we were supposed to hook it up. Problem is, it may not be working, and if it is, is past at least one door way and most likely two and a closet with a sliding door. Who wants a 25 foot cord run past all that? I guess I could drill another hole, run the wire, and be at the install another 30 min to and hour doing it. But then the dial tone generally isn't there to warrant all that extra work, but I am being threatened of my job if I don't. It doesn't make any sense!
     
  6. RobertY

    RobertY Mentor

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    Jul 9, 2008
    I`ve been a D* customer for about 10 yrs never had a phone line, what are they for i think they get paid to tell what people are watching.:eek2::eek2::eek2:
     
  7. wildbill129

    wildbill129 Godfather

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    Dec 22, 2006
    I have one of those new "Smart" homes. You are correct. I have Cat5e jacks throughout, no RJ10 jacks for phone. A phone RJ10 will plug into a RJ45 and work fine if the jack is wired correctly. The advantage is you can configure them either for phone or lan, they are all home run to a media panel.
     
  8. HoTat2

    HoTat2 Hall Of Fame

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    Nov 16, 2005
    Los...
    I think you meant "RJ11/14" :)

    And sometimes "RJ25" is included as "RJ11/14/25" since they all use the same 6PXC modular plug.

    (X = 2-6)
     
  9. wildbill129

    wildbill129 Godfather

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    Dec 22, 2006

    You are right....I was drunk when I wrote that....:grin:...I meant RJ11 = phone, RJ45 Lan....(The RJ10 is usd in the handset)
     
  10. gen2rx7

    gen2rx7 AllStar

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    Jan 30, 2008

    Well not to be a jerk but just run your phone lines and keep the fat route, I have seen a lot of changes and now I am only doing 2-3 jobs a day. It's siebel that won't let a tech have more than 8 hours of work in a day! My income has dropped enormously over the last 4 months! This has not sat well with me. I would gladly trade you routes any day! And I would gladly run a phone line. Or I would grab a lot of wireless phone jacks!

    But what I found for me was if I ran every phone line I could I would always pass the non responder report, and that was when we had to have 60% of phone lines connected, now it is only 30% connected! Looks like your boss might be messing with you with the 60% number, just to cover their butt from charge backs.
     
  11. joe diamond

    joe diamond Hall Of Fame

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    Feb 28, 2007
    Ah, the Siebel system!
    This is the routing system that says even though there is no bridge you are only three miles from a job so go do it.
    Even though all jobs are different it knows when it has dealt out eight hours worth. The last HSP subcontractor I worked for (and he will always be the last) told the HSP we were planning on a 75% responder rate.

    Even though computer programs are tools, there are folks who will use them to avoid taking responsibility for their actions. Siebel says . . .

    Joe
     
  12. ndole

    ndole Problem Solver

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    Aug 26, 2009
    I'm not sure whether or not to hope that our HSP goes hourly. I'd hate to be tied to a flat rate and production numbers, but gese! 8 hours!? I'm only going to do about 23k this year! I might as well go back to working at the darn gas station!
    As far as phone lines go, I'll do them gladly if only I were PAYED.FOR.IT
     
  13. Shades228

    Shades228 DaBears

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    Wireless phone jacks are on your custom labor sheet and you can get PAID.FOR.IT
     
  14. ndole

    ndole Problem Solver

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    Aug 26, 2009
    Nobody wants the phone lines hooked up anyhow! Why in the world would they pay[out the nose] for it?
    What custom labor sheet? Don't you know that it's a "free" installation? lol
     
  15. Stormtech

    Stormtech New Member

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    Jul 26, 2010
    Phone line would be no problem if we had single with phone like we used to but cheaper is better. As far as Siebel 3.5 years and it still has the same major flaws. I have rarely every seen my work by 8pm and mostly at 8am when I should be on one of my first 3 jobs and all jobs being 2 hours away make it a joke to precall install phone line and gear at all towards customer satisfaction. This is an issue every week and all the tech will ever see is upper management passing the buck. We are technicians and good at what we do. Given the proper supplies and W.O. on time as promised for 3.5 years we will have happy customers better quality work much more phone responder short of cell service only. I hate driving south 1 hour to get equipment when I need to drive 2 hours north to get to my first of 3 am's at 11am now I have become the customers vent/punching bag. Come on big dog you want us to please you have to do your part too!

    Sorry just the reality:(
     
  16. jdspencer

    jdspencer Hall Of Fame

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    Nov 7, 2003
    Are phone lines still required 2 years since the original post? :)
     
  17. BattleZone

    BattleZone Hall Of Fame

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    Nov 13, 2007
    Of course they are!

    Granted, things have gotten somewhat easier with SWM systems. With a SWM system, if any receiver in the system is connected to either a working phone line or to the Internet, all receivers will be able to "phone home". That helps a lot when the only phone line is in one of the bedrooms, etc.

    But phone lines are still disappearing at an amazing rate, and you'd be surprised at how many people have high-speed Internet but no router, or have their router somewhere far away from any receiver.
     
  18. john18

    john18 Active Member

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    Which is the best reason I have heard for why they are willing to offer ICK's for a total of about $76.00 and do anything and everything else to bring the system up to current standards. By being hooked to the net they have their ability to gather and then sell their anonymous data.
     
  19. satguy22

    satguy22 Legend

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    Oct 1, 2006
    Dont you undersand it is DTV"s way of get the job done cheeper and cheeper. Charge backs is thier way out of paying a fair wage as it once was and to make most installers afraid to say anything. We once had a billboard here that promised $50,000 a year for installers. It was right next to the cable co. And it was for DTV installers.
     
  20. Shades228

    Shades228 DaBears

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    Mar 18, 2008
    Atleast MRV is helping with this some.
     

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