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Hx24 {CE:01:03} 0x038e - Issues Only

Discussion in 'DIRECTV - H24/HR24 Field Trial (private)' started by Doug Brott, Dec 31, 2009.

Did you receive the Hx24 download?

  1. HR24 - Yes, I have one and received the PUSH download

    0 vote(s)
    0.0%
  2. HR24 - Yes, I have one but had to force a download

    50.0%
  3. HR24 - No, I have one and did not receive the update

    10.0%
  4. H24 - Yes, I have one and received the PUSH download

    7.5%
  5. H24 - Yes, I have one but had to force a download

    65.0%
  6. H24 - No, I have one and did not receive the update

    0 vote(s)
    0.0%
Multiple votes are allowed.
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  1. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,684
    349
    Dec 9, 2006
    I've had a run-away guide several times though not with this release. It was as if the page up/down was stuck on the remote. I was going to blame the remote [which isn't the one these came with].
     
  2. litzdog911

    litzdog911 Well-Known Member

    12,233
    68
    Jun 23, 2004
    Mill Creek, WA
    I don't think it's your remote. I've seen this exact same problem a couple of times now with my HR24.
     
  3. LameLefty

    LameLefty I used to be a rocket scientist

    12,182
    105
    Sep 28, 2006
    Middle...
    A reboot fixed my issue last night and we watched without issue for another hour. Since it's the second time in two days that the box exhibited weird behavior and a reboot fixed it each time, and since you two have reported similar results, I think it's not our remotes. :)
     
  4. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,684
    349
    Dec 9, 2006
    "I think" I just used the exit button to get out of my guide when it started going wild.
     
  5. LameLefty

    LameLefty I used to be a rocket scientist

    12,182
    105
    Sep 28, 2006
    Middle...
    In the case of my incident two days ago . . . you can't really "EXIT" out of the box thinking you're hitting "RECORD" on every channel. :grin: And last night, when the menu kept popping up, I hit "EXIT" each time but in each case, the menu popped back up within a couple seconds. It even popped up while I was trying to send my Diagnostic Report and then again afterwards when I was trying to do a menu reset. The reboot cured the problem, for awhile anyway.

    [SPECULATION HAT] I wonder if these are indicators that there is some underlying code in the boxes looking for commands in the network stream for remote control or "load balancing" among tuners and available disk space as a precursor to "Whole Home DVR" type functionality? [/SPECULATION HAT]
     
  6. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,684
    349
    Dec 9, 2006
    Yours was much worse than mine then.
    I wonder some about the previous testing these receivers have gone through before we got them and what affects are related to it.
     
  7. RunnerFL

    RunnerFL Well-Known Member

    17,054
    312
    Jan 4, 2006
    Report ID: 20100104-2C3B
    Unit: H24-100

    Issue 1: Still no audio when playing an OTA recording via MRV. I've tried several OTA recordings and none have audio when played on my H24 and all have audio when played on any of my other units.

    Issue 2: Recordings made via OTA are showing the wrong channel number. The OTA recordings I have were all made on 25-1 WPBF, here in West Palm Beach, but they show up as being on 29 WFLX in the playlist. Recordings made via satellite on the same DVR on the same channel show the correct [25 WPBF] channel.
     
  8. Spanky_Partain

    Spanky_Partain Active Member

    5,500
    0
    Dec 7, 2006
    Report Number - 20100103-1AA2
    Affected Directv Equipment - HR24-500

    Issue - MRV distorted the audio and would not return the system to nomal use

    Can it be Duplicated –Not sure
    Steps to Duplicate - List => [pick a show to watch]. The show I picked when this happened was on the HR20-700, see setup below.
    Work Around – None

    Type of Sat Dish - Slimline 3 SWM/LNB ODU and 8 way splitter, see setup link
    Networking - DECA connection using a 5 port Netgear GS605 for the Up-link to a Linksys WRT350n with an internet connection to a Ambit U10C0118.80 Cable Modem. Port forwarding has been manually set for network services on ALL Directv equipment.
    Zip Code - 78641

    HR24-500
    Current FW -0x038C
    Has RBR been done -Yes
    Network Port - Not Used
    HDMI Connection - Connected to Samsung LN52A860
    Resolutions - 480p, 720p, 1080i, 1080p/24, 1080p/30, 1080p/60
    Component Connection - Not Used
    S-Video Connection - Not Used
    Native Mode Setting - On
    Fiber Audio Connection - Connected to Bose Lifestyle 48
    Digital Coax - Not Used
    Phone Connection - Not Connected
    RCA Audio.Video Connection 1 - Not Used
    RCA Audio.Video Connection 2 - Not Used
    Dolby Setting - On
    Internal Temp - ~114
    MRV - Yes

    Notes – The audio was distorted and bad. The only way to fix this was to reboot the system. After the reboot, the audio for an MRV program would not work unless I stopped the selected MRV program and started it again. The first time the show for MRV was selected, there would not be any audio even after trying a FF or trickplay option.

    Click HERE for Setup
     
  9. smiddy

    smiddy Tain't ogre til its ogre

    15,654
    121
    Apr 5, 2006
    I believe it is simply a better interrupt routine using a higher clock speed and higher priority. Since the routine is tied to interrupts, this routine may be a bit squirrelly yet. Since the timing is essential for multiple computer interfaces to work correctly. I haven't seen this, however I am not using a direct IR source, I am using a combination of Xantech and Russound targets and blocks along with associated mice to get the IR where it needs to go.

    Out of curiosity, have you tried this STB with RF? does it respond similarly with RF? The RF interface would likely be a little different but the interrupt routine would be the same.
     
  10. RAD

    RAD Well-Known Member

    16,476
    133
    Aug 5, 2002
    Dripping...
    HR24-500/AM21

    Before I did a reboot last night the DoD guide had been populating and had just about everything out there. But after the reboot the DoD guide was flush and all it had was channels 1000,1090, 1100 and 1999. 17 hours later there were still no additional channels in the guide for DoD. I generated a report and rebooted the box.

    Durning the reboot, when the box got to the downloading guide info, the progress bar zipped along like it should when using cached guide but unlike my other HR2X's it didn't go out to 98% (or so) before switching to the rebuilding scheduler list sceen but jumped to that screen when it got to about 50%. So just in case the cached guide is FUBAR I did another reboot to force a guide rebuild and will keep an eye on when the DoD list starts to rebuild.
     
  11. Davenlr

    Davenlr Geek til I die

    9,139
    28
    Sep 16, 2006
    H24-100
    Report 20100105-2CB3

    When playing back an MRV recorded on channel 16-1 OTA from my HR22-100, the info screen the program on the H24 shows the channel incorrectly as the next higher NON-OTA channel in its own Guide, in this case, 25. The Show title was correct. The description was correct. Only the channel number and channel title were incorrect.
    Guide for HR22-100 Server
    16
    16-1
    25
    Guide for H24-100
    16
    25

    Also noted there are an extremely higher amount of glitches, both video and audio on the H24 when playing back Mpeg2 OTA recordings from the HR22-100, while I only encountered about 4 in an hour with Mpeg4 HD sat recordings.
     
  12. smiddy

    smiddy Tain't ogre til its ogre

    15,654
    121
    Apr 5, 2006
    This is interesting, this means there are two (more than one) "guides" with virtual indexing. :scratchin
     
  13. houskamp

    houskamp Active Member

    8,636
    3
    Sep 14, 2006
    hr24
    didn't have time this morning to do a report..
    got the "no guide data in 4hrs" message.. couldn't tune any channels (ota or sat).. restarted.. came up fine..
     
  14. DogLover

    DogLover Hall Of Fame

    2,510
    0
    Mar 18, 2007
    Server (HR24) report id: 20100104-1CC2
    Client (H24) report id: 20100104-2A36

    Picture froze when coming out of FF. Recording played for a few seconds and then froze again. Then message "Unable to access media" popped up. Client report generated right after that. Then server taken out of standby and that report generated. Afterwards, I resumed play from the server. Play resumed at the correct spot.
     
  15. RAD

    RAD Well-Known Member

    16,476
    133
    Aug 5, 2002
    Dripping...
    HR24-500/AM21

    24 hours after last reboot DoD still not populating, only channels in guide are 1000,1090,1100 and 1999. I generated the report and decided to do a reset everything to see if that would help.

    After the reboot finished I was prompted to do the AM21 setup, I said yes and the box went through the APG download, and like reported earlier while in the single digit % completed it jumped to 50% and then continued it's normal slow completion. I went to select the channels and again like reported earlier channels 7-1, 14-1, 62-1, 62-2 and 62-3 were missing from the channel list. I decided to just yank the AM21 from the box to give DirecTV some time to get this problem fixed.

    After that reboot finished I went to the sat & antenna setup to do a reset settings on the AM21 since the prior settings were still there, box started the APG download again but never progressed off of 0%, rebooted box again.

    After the reboot AM21 gone from config and started to reenter all my settings. Got to the Multi-Room opt in setting and when I selected opt in got a please wait and box never moved off that screen, rebooted again. After reboot verified that Multi-Room was enabled and it saw the other servers.

    Generated report 20100105-1CFF for an after picture.

    UPDATE, as of this update I now have over 80 DoD channels listed in the guide. Now to see how long before the disapper (if they do or not) or did removing the AM21 help circumvent this problem?
     
  16. houskamp

    houskamp Active Member

    8,636
    3
    Sep 14, 2006
    HR24..
    tried to switch channel to scifi. black screen/no audio (again)... then tried to play a recording.. locked up tight..
    Left it sit (switched to hr20)
    freed up when recording of dirty jobs was over.. it did switch channels to 8-1 for Leno (scheduled recording) for some reason (would have thought it would have used background tuner)
    report # 20100105-1915
    have not rebooted it..
     
  17. RAD

    RAD Well-Known Member

    16,476
    133
    Aug 5, 2002
    Dripping...
    HR24-500 Client
    HR21-100/AM21 server
    Both boxes on the DECA network

    The usual video breakups when playing back recordings via MRV. Doesn't matter if both boxes on DECA or mixed ethernet/DECA, still get breakups. In fact I see more breakup's when using the HR24 as the client vs. my HR23 which is sitting right next to it on the same DECA network and TV. Paused playback during a breakup and generated report.
     
  18. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,684
    349
    Dec 9, 2006
    30 skip hasn't been that good and today I skipped about 6 times to end up with no sound, then it went back to the spot before I started skipping and and then it was a bit hard to really know what it was doing, but it finially came somewhere near where I wanted and had sound:

    HR24 report: 20100106-26E7
     
  19. RAD

    RAD Well-Known Member

    16,476
    133
    Aug 5, 2002
    Dripping...
    HR24-500

    Output of the box is set to 1080i/pillar box. Download West Side Story from HD Net On Demand (ch 1552) and start playback, movie shown with the pillar box format, if I play back on other STB's via MRV the screen is formatted correctly in 16:9. I've seen this with other content from 1551 on the HR24 so it's not just this one program.
     
  20. RAD

    RAD Well-Known Member

    16,476
    133
    Aug 5, 2002
    Dripping...
    HR24-500/AM21

    Since the DoD channel were not populated I thought I'd hook the AM21 back up. This time I powed off the box, connected the AM21 and powered it back up but did NOT do the setup on the AM21 until a couple hours later, so the box wouldn't do a guide rebuild.

    This time when I did the setup and the APG download started it went to about 34% progress normally, then skipped to 50%, paused for awhile, and then continued to the end. This time channel 7-1 which had been missing from prior attempts was there but 14-1, 62-1 and 62-2 were still missing. Generated report so DirecTV could see any differences.
     
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