I finally got it. But I already have problems. I already called dish network tech support more then 8 time in past 4 hours. It still dosen't work. It was brand new, and need the software upgrade. But it has problems upgrading. It shows me a screen with "Trouble with the update". Now I'm trying to download MSNTV s/w, maybe this will help. Dish network advanced tech support dosen't know sh*t! But at least they are trying to help. If you know something about this problem please help me. -It's brand new -the software is the oldest one -the only options that I have is dish pointing and update(which dosen't work) -need some help:shrug: From Admin: While I know exactly how you feel, please try to limit to profanity.