I upgraded to Hopper/Joey on 3/16 and since I was one of the first to get installed after the rollout, no Hopper User Guide(138 pages) was available. Everyone at Customer/Tech Support said I could only get one by down loading from the website. I found this to be expensive to print out and also inconvenient. Finely, out of frustration, I called Executive Customer Support and after practically begging on my knees; they too said Dish has no way to send you a hard copy! This is certainly unfair since customers that are presently being installed with Hopper/Joey are getting the hard copy User Guide! Shame on you Dish Network, how cheap and unresponsive can you be to a customer of long standing!!