So I called today to get the hr34. I talked to retention and the person told me I could have it plus connection kit for $149. She passed me on to another guy who went to order it and came back and said it would actually be 199 but since I was offered 149 he would do it for that. He just needed to talk with his supervisor. He came back and said I need to talk with Britney, a directv supervisor. She was the one who had to approve it. I waited on hold for fifteen minutes when the guy came back on and said Britney was ready to talk to me. Britney answered the phone, said that if I wanted the hr 34 it would cost 699 not 199. I said Oh, she said thank you and hung up. I literally just said "oh". No transfer, just hung up.