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I own it, so can I replace the bad hard drive?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by allenn, Oct 29, 2011.

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  1. allenn

    allenn Icon

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    Nov 19, 2005
    Georgia
    I have an HR21-700 with a bad hard drive. D* replaced the HR21 with an HR22-100. D* says I own the HR21, and they asked me not to return the HR21. I liked the HR21-700 which is not under any warranty. Is it possible to replace the bad 320 GB SATA drive with a new larger drive? I found discussions on replacing drives, but none indicate how the drive gets formatted or if the unit will work with a larger capacity drive. Please point me to the information. Thanks!
     
  2. matt

    matt New Member

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    Once you swap in the drive it will format itself. If you take one from another receiver you need to remove the partitions first but other than that it's pretty straight forward.
     
  3. RunnerFL

    RunnerFL Well-Known Member

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    If you own it you can replace it with anything up to 2TB.

    Just put the drive in, boot up and the HR21 will format the drive for you.
     
  4. Nov 1, 2011 #4 of 39
    allenn

    allenn Icon

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    Nov 19, 2005
    Georgia
    Thank you for the replies.

    Are the hard drives 3.5 or 2.5 inche form factor? Does brand matter?
     
  5. Nov 1, 2011 #5 of 39
    matt

    matt New Member

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    3.5"

    Western Digital AV-GP drives are preferred, but last I found them they are 2x the price because of the shortage.
     
  6. Nov 1, 2011 #6 of 39
    allenn

    allenn Icon

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    Nov 19, 2005
    Georgia
    Will other SATA drives work? Does RPM 5400 or 7200 matter?
     
  7. Nov 1, 2011 #7 of 39
    Richierich

    Richierich Hall Of Fame

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    I have used 6 WD20EADS 2 TB Drives and they work Great but now they have the AV-GP Drives which are designed for use in 24/7 usage DVRs and they conserve Energy so go to the Western Digital Hard Drive Website and look for the AV-GP Drives.

    Some of these are actually variable speed drives so they fluctuate in speed depending upon the services demanded to save Energy.

    And yes it automatically Formats itself and does some scans to ensure the drive is good to go.

    If you have ever replaced a hard drive in a PC then this will be a piece of cake with the exception of getting the Lid off.

    PM me if you have any problems or questions.
     
  8. Nov 1, 2011 #8 of 39
    JonW

    JonW Icon

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    The WD Green drives operate at 5400 RPM (to save energy). The original (and perhaps current) marketing fluff avoided stating the speed and implied they were variable RPM, but they're not.

    Something else that can be pulled off is that if the bad drive isn't completely dead, is that it may be possible to pull existing recordings off it on to the new drive. Not for the feint of heart, but there are threads on the board about cloning old smaller drives to newer bigger drives.
     
  9. Nov 1, 2011 #9 of 39
    Richierich

    Richierich Hall Of Fame

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    Also, how do you know it is a Bad Drive and not a Bad or Marginal Power Supply Unit which is not correctly supplying enough power to the hard drive so it can fully Power Up???

    I have had this Problem 3 times in the past and a Bad or Marginal Power Supply can cause the hard drive to mimic symptoms of hard drive failure when in essence it is just not receiving enough power to fully power up.
     
  10. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    Check the 320 GB drive on PC - MHDD (self bootable CD) or Victoria under Windows.
    Get SMART, run Scan with Remap=ON, get SMART again, post both SMART tables here for a verdict about it health.
     
  11. allenn

    allenn Icon

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    Nov 19, 2005
    Georgia
    I will pull the drive and test it. Thanks!
     
  12. allenn

    allenn Icon

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    Nov 19, 2005
    Georgia
    How do you test the HR21-700 power supply?
     
  13. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    Put a scope's probes to each rail (17,12,7,5,3.3, etc) while the DVR is off; turn it on and watch a level, ripples, sags on each voltage rail. :)
     
  14. allenn

    allenn Icon

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    Nov 19, 2005
    Georgia
    Well, I tested the hard drive and it passes every test. I'm glad you members suggested the hard drive testing. I do not have the equipment to test the HR21-700 power supply. I think I will put the drive back in the box and try it again. If it fails, I will put the hard drive in an external inclosure for backups. Thanks again for the assist. You are the best!
     
  15. allenn

    allenn Icon

    704
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    Nov 19, 2005
    Georgia
    I guess the drive is bad. At the end of the long test it failed. May be the heat from the long test revealed the failure. I think I will try some other diagnostic software before I call it a bust.
     
  16. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    So, where is SMART data ? What program you're using ?
     
  17. allenn

    allenn Icon

    704
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    Nov 19, 2005
    Georgia
    I ran Victoria v4.3 Win, WD Data Lifeguard Diagnostics for Windows v1.24, WD DLGDiag DOS v5.19, and WD DLGDiag v5.04F. All hard drive testing is on Win 7 Pro 32-bit.

    At startup, WD DLGDiag Win shows SMART = Passed (see attached files), but when I rechecked SMART, it failed and then passed. The first time the Quick Test and Extended Test failed. The second test passed. WD DLGDiag DOS v5.19 passed the Quick Test and the Extended Test. I ran WD DLGDiag DOS v5.04F and the Quick Test Passed.

    WD DLGDiag Win Log file:

    First Test:

    Test Option: QUICK TEST
    Model Number: WDC WD3200AVJS-63WDA0
    Unit Serial Number: WD-WCARW0458540
    Firmware Number: 12.01B02
    Capacity: 320.07 GB
    SMART Status: PASS
    Test Result: FAIL
    Test Error Code: 06-Quick Test on drive 3 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 65 (Error Log Test) SMART self-test did not complete on drive 3!
    Test Time: 23:43:44, November 03, 2011

    Test Option: EXTENDED TEST
    Model Number: WDC WD3200AVJS-63WDA0
    Unit Serial Number: WD-WCARW0458540
    Firmware Number: 12.01B02
    Capacity: 320.07 GB
    SMART Status: PASS
    Test Result: FAIL
    Test Error Code: 08-Error was detected while repairing bad sectors.
    Test Time: 01:25:56, November 04, 2011

    Second Test:

    Test Option: QUICK TEST
    Model Number: WDC WD3200AVJS-63WDA0
    Unit Serial Number: WD-WCARW0458540
    Firmware Number: 12.01B02
    Capacity: 320.07 GB
    SMART Status: PASS
    Test Result: PASS
    Test Time: 04:06:57, November 04, 2011


    Victoria v4.3 showed 4 warnings and 39 errors. The test took over 1 hour. Apparently, a Russian wrote Victoria, but I do not understand his instructions. I think this utility is for someone above my experience.

    Victoria Log file:

    6:24:51 : Starting Victoria 4.3 Freeware (beta version), CPU frequency: 1795,72 MHz, Windows Vista found.
    6:24:55 : API access enabled, device #1
    6:24:55 : Get passport... OK
    6:24:55 : Model: TOSHIBA MK2552GSX; Capacity: 488397168 LBAs; SN: 982CF3L3S; FW: LV011C
    6:30:20 : Starting Victoria 4.3 Freeware (beta version), CPU frequency: 1795,75 MHz, Windows Vista found.
    6:30:20 : API access enabled, device #1
    6:30:20 : Get passport... OK
    6:30:20 : Model: TOSHIBA MK2552GSX; Capacity: 488397168 LBAs; SN: 982CF3L3S; FW: LV011C
    7:29:29 : Starting Victoria 4.3 Freeware (beta version), CPU frequency: 3007.11 MHz, Windows unknown NT found.
    7:31:47 : Starting Victoria 4.3 Freeware (beta version), CPU frequency: 3007.19 MHz, Windows unknown NT found.
    7:31:48 : API access enabled, device #1
    7:32:16 : Get passport... OK
    7:32:16 : Model: WDC WD3200AVJS-63WDA0; Capacity: 625142448 LBAs; SN: WD-WCARW0458540; FW: 12.01B02
    7:32:29 : Get S.M.A.R.T. command... OK
    7:32:29 : SMART status = GOOD
    7:33:48 : Get passport... OK
    7:33:48 : Recallibration... OK
    7:33:48 : Starting Reading, LBA=0..625142447, sequential access, timeout 10000ms
    7:59:27 : Block 136852480 Error: UNCR
    7:59:30 : Block 136852736 Error: UNCR
    7:59:33 : Block 136853248 Error: UNCR
    7:59:36 : Block 136853504 Error: UNCR
    7:59:39 : Block 136853760 Error: UNCR
    7:59:42 : Block 136854016 Error: UNCR
    7:59:45 : Block 136882688 Error: UNCR
    7:59:48 : Block 136882944 Error: UNCR
    7:59:51 : Block 136883712 Error: UNCR
    7:59:54 : Block 136908288 Error: UNCR
    7:59:58 : Block 136908544 Error: UNCR
    8:00:01 : Block 136908800 Error: UNCR
    8:00:04 : Block 136930048 Error: UNCR
    8:00:07 : Block 136973312 Error: UNCR
    8:00:11 : Block 137000704 Error: UNCR
    8:00:14 : Block 137004032 Error: UNCR
    8:00:17 : Block 137010432 Error: UNCR
    8:00:21 : Block 137039616 Error: UNCR
    8:00:24 : Block 137073408 Error: UNCR
    8:00:27 : Block 137088000 Error: UNCR
    8:00:31 : Block 137096192 Error: UNCR
    8:00:34 : Block 137115904 Error: UNCR
    8:00:37 : Block 137116416 Error: UNCR
    8:00:40 : Block 137116672 Error: UNCR
    8:00:43 : Block 137116928 Error: UNCR
    8:00:46 : Block 137129216 Error: UNCR
    8:02:01 : Warning! Block start at 143048704 = 3952 ms
    8:02:02 : Warning! Block start at 143055616 = 791 ms
    8:02:06 : Block 143107328 Error: UNCR
    8:02:09 : Block 143107584 Error: UNCR
    8:02:12 : Block 143108608 Error: UNCR
    8:02:16 : Block 143132672 Error: UNCR
    8:02:19 : Block 143140352 Error: UNCR
    8:29:40 : Warning! Block start at 293139712 = 249 ms
    8:29:43 : Warning! Block start at 293248000 = 1981 ms
    8:29:46 : Block 293256192 Error: UNCR
    8:29:50 : Block 293328384 Error: UNCR
    8:29:53 : Block 293329408 Error: UNCR
    8:29:56 : Block 293330176 Error: UNCR
    8:29:59 : Block 293330432 Error: UNCR
    8:30:02 : Block 293330688 Error: UNCR
    8:30:09 : Block 293651968 Error: UNCR
    8:30:12 : Block 293652736 Error: UNCR
    9:35:22 : ***** Scan results: Warnings - 4, errors - 39 *****


    I am puzzled by the changing test results. I do not know if the drive is good or bad.
     

    Attached Files:

  18. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    Ugh... Would you post human readable SMART table from Victoria ? Not the screenshots by unknown SW.
    Anyway, UNC - a number of unrecoverable errors [39] telling us - time to trash the drive.
     
  19. allenn

    allenn Icon

    704
    0
    Nov 19, 2005
    Georgia
    On my previous post, double click the attachments which should enlarge them to full size. I am running Victoria again, because the WD tests all passed.

    Where do I find the SMART file in Victoria 4.3? The Log folder contains the Event.log and BIN files. No SMART information in Event.log, and I cannot open the SMART BIN file. Thanks for you assist.
     
  20. harsh

    harsh Beware the Attack Basset

    21,192
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    Jun 14, 2003
    Salem, OR
    If the drive doesn't give consistent results, you shouldn't trust it to perform consistently.
     

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