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I Smashed My HD DVR...POS!

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by POS, Feb 22, 2011.

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  1. POS

    POS Cool Member

    Feb 22, 2011
    It froze up on me, which isn't uncommon. But when i went to reset the receiver, it started counting up hard drive errors. It was up to 137 errors and counting, with 4 fixed, and i was still only on 1% complete. It said it could take up to hrs to finish, and i just lost it.

    Of course, i have many other things going on in my life that helped contribute...it wasn't the receiver alone. But the dtv receiver, unfortunately, is what set me off.
  2. LameLefty

    LameLefty I used to be a rocket scientist

    Sep 28, 2006
    I mean this in the most constructive way possible - you might want to consider counting to about 100 . . . slowly . . . before you call Directv over this. Seriously. It's gonna cost you some bucks to deal with this no matter what. No need to give yourself any more stress, high blood pressure or anxiety than you've already got going on.
  3. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
    Which would have been a good time to call DirecTV for a replacement, wouldn't it have?



    Dec 11, 2006
    Long Island, NY
    Or call tomorrow when you are settled down
  5. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    Jan 24, 2007
    That's always good advice when calling Customer Service no matter what the situation.

    Honey vs Vinegar . :)

  6. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    Jul 12, 2006
    Los Angeles
    Make sure you sit down so you can calm yourself from this ordeal. Despite your initial problem causing you to get angry, your actions afterward only made things worse.

    If you are ready to cancel service completely, then you should do that now. Waiting to the end of the contract will be more expensive than just paying the early termination fee. I believe the ETF is $480 or $20/month left on your contract. If you have 12 months left, then it will only be $240 but since you claim your bill is roughly $150/month, your talking about 45 days worth of programming (give or take) costs vs. 365 days worth. In other words, cut your losses.

    Also, now that the receiver is in 15 pieces, you will almost certainly be subject to the $250 non-return fee of the HD-DVR. I'd just fess up and tell them you smashed it when you call to cancel. If you have any additional receivers or DVRs, make sure to return those (in working order) or those too will be faced with a non-return fee.

    It's too bad you weren't able to find a real solution to your problem. I'm pretty sure by what you have posted here that you are ready to move on. Something was wrong in your setup if it was causing you that much grief.
  7. Hutchinshouse

    Hutchinshouse Hall Of Fame

    Sep 27, 2006

    This thread rocks. I've never wanted to "smash" my DVR.

    On the other hand, I'd love to smash the words "capacity", "up to" and "soon". I'm just not sure how to go about smashing a word. :lol:
  8. doctrsnoop

    doctrsnoop Godfather

    Nov 20, 2007
    Likely the hard drive has been going bad for awhile and has fallen off the cliff, as it were. Not that it helps you now, but hard drives do fail and that you can't blame on D*. I haven't had ten second delays on any of my units. I've had 2 minute delays on cable boxes before.
  9. ndole

    ndole Problem Solver

    Aug 26, 2009

    Exactly what I was thinking :D
  10. POS

    POS Cool Member

    Feb 22, 2011
    I guess no one here has ever experienced rage, because if you had you would no that you tend to do unreasonable things in that moment. I've had MANY issues arise with DTV, and i've ALWAYS called them and dealt with a CSR. Most of the time it went well, on a few not so well. It all depends on who you get when you call them.

    I'm not going to call them for a few weeks, maybe even months, because trust me when i say...that receiver is not all i want to break. I'm good and pissed off, and although some of you have tried to help with something constructive to say, there's some i REALLY wish were standing on my front lawn right now...you'd be eating popcorn through a straw! Anyways, you can close this now before it gets any uglier.

    Thanks to those who provided some helpful insight to my situation.
  11. ssandhoops

    ssandhoops AllStar

    Dec 2, 2007
    I sure hope that if such a class action suit exists that if fails because personally, I'm glad they went to lease vs own. I recently had a hard drive fail on an HR20. If I owned it, it would have cost me plenty to either replace the hard drive or replace the unit. Since it was leased, D sent me a replacement for the cost of shipping.
  12. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    Jan 24, 2007
    Closed per OP's request.
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