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I Want Just Sunday Ticket, Not Sunday Ticket Max

Discussion in 'DIRECTV Programming' started by Msguy, Jul 10, 2012.

  1. Msguy

    Msguy Hall Of Fame

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    Ok so It's that time of year. The NFL Season is coming in less than 2 months. I call DirecTv and order JUST Sunday Ticket thru the automated system. I clearly say "Order NFL Sunday Ticket" and it says i'm authorized. I wanted just Sunday Ticket so I can watch my Bears. I don't need the Red Zone and the Game Mix and all the extras. NFL Sunday Ticket is Supposed to just be $199. I got charged on my Statement for Sunday Ticket Max. This Ticks Me Off!!!!!!!!!:nono2::mad:
     
  2. btop58

    btop58 New Member

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    So just call them back and have them remove the MAX. Easy as that your worries are far far away.
     
  3. dcowboy7

    dcowboy7 Hall Of Fame

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    Game mix is already included with the $199 ST though.
     
  4. Msguy

    Msguy Hall Of Fame

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    No see that is where there is a problem. Not that I can't just pick up & make another call back to DirecTv just to remedy this problem. The thing is I should not have to call them back. The automated system automatically gave me NFL Sunday Ticket Max (the higher priced package) when all i ordered in the first place was NFL Sunday Ticket the one that i thought i was getting for $199. Instead it gave me the package for $299. And that CRAP isn't right.
     
  5. slinger45

    slinger45 AllStar

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    Talk about making a mountain out of a mole hill
     
  6. Bradman

    Bradman Mentor

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    Call the Waaahhmbulance:nono2:
     
  7. bixler

    bixler Hall Of Fame

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    :lol::hurah::lol:
     
  8. Justin23

    Justin23 Hall Of Fame

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    Why didn't you just activate the service from the D* website?
     
  9. bixler

    bixler Hall Of Fame

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    Exactly....it would've been quicker to order exactly what he wanted on the Directv website than it took to type his complaint on this website.....:hurah:
     
  10. Msguy

    Msguy Hall Of Fame

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    To hell with all of you. I don't like it that i have been charged $100 more than what i had expected this year for Sunday Ticket. I don't like this practice directv is getting away with. It's not right. I am calling retention and they aren't getting that extra $100 out of me. I have been a loyal customer since 1997 and it's not right for Directv to do this.
     
  11. Msguy

    Msguy Hall Of Fame

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    And i don't care if all of you laugh or make fun of me. I thought i was ordering NFL Sunday Ticket for $199 instead i'm getting charged $299. [mod edit]
     
  12. spartanstew

    spartanstew Dry as a bone

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    800-DIRECTV
     
  13. wahooq

    wahooq New Member

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    my goodness
     
  14. JUCJ85

    JUCJ85 New Member

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    Apr 22, 2012
    Why does anyone even use automated ordering anymore, just add it online, it's easier, and usually never have an issue. The automated isn't always accurate. That's why I never use it.
     
  15. SaintsFan

    SaintsFan Cool Member

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    I understand your thinking about not having to call back. But when you get to retention, tell them what happened and that you are very upset. They will fix the problem and may offer you a discount ( i.e. $5, $10 a month for 6 months) for your troubles. Look at it as a penalty fee they are offering to you for screwing your order.

    Better luck next time. BTW it could have been worse...... like my former cable company who promised on two separate dates to show up and fix a problem, never showed. They ended up giving me a one time credit which I took and then cancelled their sevrvice.
     
  16. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Keep is civil people. Discuss the topic and not each other.

    Mike
     
  17. bixler

    bixler Hall Of Fame

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    Why not answer the question?
     
  18. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    What you "thought" and what you "did" are two different things.
     
  19. Msguy

    Msguy Hall Of Fame

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    I have always ordered my sports packages over the phone. In fact anytime i've had to make a change to my programming package I have always just called the 1-800-531-5000 DirecTv number. I just don't like that I was over charged for a package I thought was supposed to be cheaper this year. I'm over it. I still love DirecTv I just wish if they are going to have the automated system, when a customer calls in to order a package that it would bill them correctly and not over charge because I clearly did not order NFL Sunday Ticket Max. That's all.
     
  20. RACJ2

    RACJ2 Hall Of Fame

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    Here is why. Some of us have grandfathered packages and you can't use online to make any changes. So you have to call and talk to a CSR. Not sure if the automated ordering works.
     

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