Well, then, get your system to allow us to request one by name/employee number so if we get a good one, we can call that one back. Otherwise, you are all grouped together, because we dont know what we are going to get. Sorry if that hurts your feelings, but that is the way it currently works. Get them to change it. Its also absurd to have to listen to the speech on how to reboot your receiver and "Ill wait while you do that, just press 1 when you are finished" crap. Calling retention bypasses that waste of time.