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Discussion in 'DIRECTV General Discussion' started by Spazzman, Sep 25, 2011.
one of the most abused urban legends in existance......
I would love it if that had a matrix or "freebie flow chart" where you could see what you can get or what it takes to qualify for different products or services. But I am not holding my breath waiting for one.
Yeah cause that's what I said. :nono:
NFLST kind of reminds me of this
just a year.\
I called today and said, "cancel" twice at the automated voice option. I was on hold for about 20 minutes then got a live voice. I was friendly and said I has some questions and issues about my D* service.
First, I asked about a $10/mo charge I had been getting for HD service, when I read that others were getting credited for it for two (2) years because they had AutoPay and Paperless Billing. Since I already had it, I asked if I could also get the credit. They checked and said they could also give me the credit.
In reading some of the forums here, I noticed that some folks were getting a $10/mo credit on their Total Choice Plus package (an old plan). I asked about this and they said I also qualified for the credit. Easy. Saving another $10/mo for one (1) year now.
I then asked if I could get the RedZone Channel, and that I didn't need the whole Sunday Ticket deal. Since I am in a fantasy football league. She tapped some more on her computer and quickly said, "Sure Thing!" It was quite simple.
Since I was already saving $20/mo I thought I'd ask what promotions were available for me as far as Showtime was concerned. (I didn't have Showtime and remembered that the Dexter premier was later tonight.) She said that if I signed up for Starz at $12.99/mo I could get Showtime for free for 3 months (which is great because I just wanted to watch Dex and Inside the NFL). So I signed up for that!
In the end, I got RedZone Channel, Showtime & Stars and am now paying $7 less per month (at least for a year when one of the promos expires). Just to note I have been a D* subscriber since 2004, I've been on AutoPay & Paperless for about 18 months now. Haven't had a hardware upgrade since the R22 came out.
GO GIANTS!!!!!!!!!! I'd pay 300 just for a GIANTS channel......We dont get much coverage down in OK...Well, we get the ST at dtv site, but we're always watching the local crap .ie. rams and cowboys..yuck
As a new sales employee, I can honestly say that I don't envy the frontline reps in customer service at all. The problem with the misconception that every customer is eligable for every promotion is the same as with the new customer offers. Not everybody will qualify for everything depending on what they are already doing to their account. Like if someone calls in for a returning customer discount of $5 for 12 months off bill and they were also referred, I can only do the $5 since thats the line they called from. I've spent some time in the customer service info system (I'm sure csrrocks knows the one I'm talking about..formerly known as rover.lol) and I can say that the qualifications are consistent for every customer but are very specific. It sucks that not everyone can get the same offer, but thats just the way this business works.
it's not ROVER anymore remember?
Whats ROVER? Weren't there Hearts on accounts or somthing to that effect?
I miss when she was DORIS..lol...the AAC(I refuse to call it the full name) is growing on me though. lol...
are you in the Durant center?
Just got the whole Sunday Ticket..called for just the Red Zone. Can't argue with that! lol You have to talk to retention. The first woman did the we don't offer it alone and so forth . I suggested maybe someone higher up the *tree* could help me and she transferred me. I didnt threaten to quit either, just said how the RedZOne is on Comcast, which my wife watches and such...so he was great! He said he could give me JUST the RedZone if I wanted but I took him up on his offer!
This isn't a promotion. I'd pay for this channel if I had the option. This is a case of directv wanting to corral people into Sunday ticket but realized that when other providers started giving it away for free they had to do something.
We're not talking about free Shotime or Starz here...
Hello, Just for info sake, DTV has been great to me for discounts. Ive called a couple times to cancel, actually for real, but they hooked me in with big 12 month discounts, and then I wanted the RDZ last fall, and they gave it to me after speaking with retention.
My question is will this work ever year? Are there people out there who can get this every season by doing the whole call and cancel routine?
Im gonna try here soon, but just want to see if it has precedent.
"My question is will this work ever year? Are there people out there who can get this every season by doing the whole call and cancel routine?" There's a little more to it than that. Read everything above again.....
Have had RedZone for free last 2 seasons. Just called and added again this year. 1 minute phone call. 16 year customer with high payment, sure that has a lot of clout.
Last two years, I didn't even threaten to cancel. I just called saying that I couldn't afford ST. They usually came back with the half off deal and I'd say that I really just wanted the Redzone and they added it for free.
Same. Just called and was offered RZ free for the season, and also ST Max for 50% off at 148, or 4 payments of 36.99.
Redzone is included in Max, why do you need both?