Huh, just because he's been a customer for 10yrs he should know when they update their system? I've been a customer for over thirteen and had no idea, or even cared when they update their system! Why should he and I "should know by now", did they send this notice in our bills, does it appear prominently on their website, do they repeatedly send it to us in "TVMail", should we have called numerous times in the past to find out serreptitiously when they do updates? Seems to me that the only folks who actualy "should know by now" are the ones who are on DTV payroll one way or another!!