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If You Exchange Dead Equipment, Watch Your Bill!

Discussion in 'DIRECTV General Discussion' started by islesfan, Aug 28, 2012.

  1. spartanstew

    spartanstew Dry as a bone

    Nov 16, 2005
    Wylie, Texas
    All does not equal All Directv bills.

    All equals ALL bills.
  2. Beerstalker

    Beerstalker Hall Of Fame

    Feb 9, 2009
    Peoria, IL
    I'm with islesfan on this one. I know my DirecTV bill, Verizon bill, insurance bill, car payment, etc are all the same every month. I don't bother to look at them unless I notice that they took out a different amount for some reason, and then I look into why the amount changed, and take care of it if it was a billing error. I find it to be a waste of time to go over every bill every month when they are the exact same 99% of the time.

    Now on the other hand I do keep track of my bank account and credit card accounts on a regular basis, so I notice pretty quickly if they get charged a strange amount and look into it right away.
  3. billsharpe

    billsharpe Hall Of Fame

    Jan 25, 2007
    I don't have automatic payment for any of my bills any more, so I do check at least the total on each one. If it hasn't changed significantly from the previous month I don't need to check any further.

    Most bills show up with the amount paid last month printed somewhere.

    I did pay attention a few years ago when DirecTV billed me for a non-returned DVR, which had been picked up by the tech. At that time I paid DirecTV though Verizon on an automatic billing basis. That was a mess to get straightened out. At one time the Verizon rep told me I'd have to arrange a three-way call with Verizon and DirecTV to fix the problem. At the time both companies had significant hold times before you could talk to anyone. DirecTV has improved significantly since then in reduced or non-existent hold times; Verizon has improved somewhat.
  4. crkeehn

    crkeehn Godfather

    Apr 22, 2002
    Another reason to follow up on a receiver return....

    I work in a facility which does a great deal of mailing through the US postal service. Regularly we receive mail which is wrongly put in our baskets. A couple of days ago one of the items was an HR24 with an RMA label. Of course we redirect the mail but it probably increased the shipping time by at least one day.
  5. islesfan

    islesfan Hall Of Fame

    Oct 18, 2006
    I recognize all this, believe me I've had more than enough problems with the Post Office, but my main purpose in pointing this whole thing out is that DirecTV did receive my HR21 two days after I sent it, but they didn't seem to care. Had I not called, they would have charged me a non-returned fee on equipment that they admitted they had in their warehouse for a couple of weeks already.
  6. spartanstew

    spartanstew Dry as a bone

    Nov 16, 2005
    Wylie, Texas
    You'd have to check them to notice a different amount, no? So, you're with me, correct?
  7. caseyf5

    caseyf5 Member

    Mar 21, 2009
    Hello RAD,

    I think that they revived the "Pony Express" just to deliver your package. :grin:
  8. harsh

    harsh Beware the Attack Basset

    Jun 14, 2003
    Salem, OR
    That wouldn't have mattered in this case as the fee was posted many days after the box had been received (and we know from the OP that the shipping time was two days).
  9. Beerstalker

    Beerstalker Hall Of Fame

    Feb 9, 2009
    Peoria, IL
    No I don't check them. I check my Discover card bill which is what is used to pay them. As long as the charge on my Discover card isn't abnormal I don't look at my DirecTV or Verizon bill. I don't think I've looked at either of those in over 6 months. I do check my Discover card multiple times a week though.

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