image posters gone & blackouts

Discussion in 'DIRECTV General Discussion' started by JcT21, Jul 9, 2019.

  1. Jul 9, 2019 #1 of 10
    JcT21

    JcT21 Legend

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    pikeville, ky
    I noticed the last few days the image posters/program icon pics have all gone from the menu and my recordings. a refresh from the website, unplug, rbr, repeat guided setup, nothing seems to help. anyone else having this issue? also noticed several seconds of blackout during random shows. happened last night on hallmark channel 565. its as if my tv has been turned off while my box still on. my tv standby light even comes on. but maybe that's a tv problem and not the dvr.

    hr54-700
    0x11b2 software.
     

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  2. Jul 9, 2019 #2 of 10
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    For starters perform a System Test on your HR54-700.
     
  3. Jul 9, 2019 #3 of 10
    JcT21

    JcT21 Legend

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    system test came back good. any ideas & suggestions are appreciated. im trying to avoid contacting support, as its never an easy process. I fear I may have to have it replaced under the protection plan and lose my recordings. just hope they can give me another 54 and not the hs system. when it first happened I did a clearmybox in hopes it would magically correct itself but it didn't.
     
  4. Jul 9, 2019 #4 of 10
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    When did you perform the CLEARMYBOX?
     
  5. Jul 9, 2019 #5 of 10
    JcT21

    JcT21 Legend

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    pikeville, ky
    Monday the 1st around 3pm. the apps came back and the guide populated after a day or so but those image posters never did come back. but by the time I did the CMB they had already disappeared. after the CMB is when I started having the random 15-30 second blackouts on various channels. I thought about doing a forced software re-download. you think that might help?
     
  6. Jul 9, 2019 #6 of 10
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Perform a BiST (Built-in Self Tests). Reset your HR54-700. When you see "Just a few more seconds..." on your TV screen using your DIRECTV remote press SELECT. This will bring up the BiST menu. Follow the prompts.
     
  7. Jul 9, 2019 #7 of 10
    jimmie57

    jimmie57 Hall Of Fame

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    Sometimes just another red button reset will bring them back.
    Remember, those are generated from your viewing history and can take a couple of days to rebuild.
     
  8. Jul 9, 2019 #8 of 10
    WestDC

    WestDC Well-Known Member

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    Have you Checked your internet connection on the receiver - Most of those images come from being connected to the internet -If the connection keeps dropping -they will never re-populate fully
     
  9. Jul 9, 2019 #9 of 10
    compnurd

    compnurd Hall Of Fame

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    They can take days to fully populate
     
  10. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

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    :eek: It's gone from your forum avatar too. I think you've entered the Matrix.
     

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