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Improvements to the Protection Plan

Discussion in 'DIRECTV General Discussion' started by Steve615, Apr 16, 2013.

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  1. joshjr

    joshjr Hall Of Fame

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    Aug 2, 2008
    NE Oklahoma
    I guess I never read where they clarified on that. Usually its when you are not longer under contract. I was betting this would happen though. Today is the first day it starts but I did not think they were just gonna give a free receiver to every PP owner today since some people could of just received great deals like this very recent or even more recent then 2 years.
     
  2. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    May 17, 2010
    USA
    Shortly after receiving 0x06BD my HR24-500 began failing the weekly System Test I perform. Was getting Diagnostic Code 21-72-258 Internal Storage Error Detected. I decided to wait until today to replace my failing receiver so I can take advantage of the new Protection Plan upgrade offer. I called DirecTV at 09:30 this morning and asked for a upgrade. Was told by the Protection Plan rep that a tech would be at my home by 12:00 today. At 11:30 I received a call from the service tech telling me he was 30 minutes from my location. He arrived shortly before noon and swapped out my HR24-500 with my new Genie. Now that's what I call service!
     
  3. Old_School

    Old_School Legend

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    PA
    Atleast you got told when you are eligibile... i told my sister in law about this new plan, Her and my brother have been subs w/ autopay and carried the PP since they got married in 2000. She called in to see if they could get a Genie since there last "upgrade" was years ago and was told that she not eligible for a genie and the rep said they have no clue when they would be. The only thing that could offer is free HD extra Pak for 3 months.

    This is a new program so i am sure it will take awhile for everything to work itself out. I am sure 30 million people will agree that Directv will not know what every one of there customers is eligible for on the fist day.
     
  4. joshjr

    joshjr Hall Of Fame

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    Aug 2, 2008
    NE Oklahoma
    You should ask them if they had a box (defective) replaced in the last two years? If so it probably triggered a new agreement when it should not have.
     
  5. KK in CT

    KK in CT Legend

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    Jul 13, 2010
    I agree it's going to take some time to work out the "kinks" with a new program. But if you send out an email to all of your Protection Plan customers telling them they can call in on May 16th to participate in this new great benefit, and you program some logic into your system to determine an eligibility date (and that an eligibilty date is not mentioned in the email), you would think they could have at least informed their front line customer service reps with a short explanation of how that date is calculated or at least what impacts it. Rather than just telling everyone "that's the date the computer is telling me, I don't know why". Seems they've known about this program launching today for a while now, so they must have been expecting to receive a few calls on the day they told people to start calling.
     
  6. casinoman59

    casinoman59 Cool Member

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    Hanford, Ca.
    I called in this morning and ask for a upgrade to a genie and was approved with no cost to me other than the $3/month whole home fee. it will be here on this Sunday :)
     
  7. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    Eligibility is based on retroactive dates to when the PP was added. It is also retroactive to the last time you had a discounted upgrade. 18-24 months after adding the PP you are eligible for the free upgrade unless you have had a discounted upgrade within those 18-24 months. Overall, the eligibility is 18-24 months since your last discounted upgrade as long as you've had the PP on the account for that time period. Hope this helps. Typed it in a rush.
     
  8. Razma

    Razma New Member

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    May 9, 2013
    Michigan...
    Just called today and got my upgrade. Initially was told I wasn't eligible because I didn't have the protection plan long enough, but that was in error. Was told overnight shipping, new 2 year agreement, and both my DVR and HD Receiver were upgraded to the Genie and Genie-Mini. No additional costs on bill, no hidden fees or charges.

    Just thought I would share my experience.
     
  9. sacalait

    sacalait Godfather

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    Aug 6, 2007
    West Palm...
    I called this afternoon. I was surprised that I got through to a CSR within a minute and she (Erin, sweet girl) said that she was surprised more people weren't calling today. I was only her 3rd call today to upgrade.

    Anyway, enough about Erin. They are upgrading one of my HR-21's to a Genie. I didn't want to change any of my other DVR's to the mini because I have too much content on them to let the tech drive away with them. My wife and daughters would string me up.

    Hung up the phone @ 5:15 with a confirmed install for tomorrow afternoon.
     
  10. Florida Boy

    Florida Boy New Member

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    Jan 22, 2012
    Northeast...
    I just signed up for PP as I have had a minimum of two service calls a year for the past three years. I got in under the wire and will pay $5.99 a month for the first year since I can't upgrade for a year. Yes, it does pay to be nice - I didn't get an instant bill credit but I did get 15 bucks a month off for 6 months and 5 bucks a month off for another 6 months making my first year of the PP paid for.
     
  11. goinsleeper

    goinsleeper Godfather

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    If you signed up today it will be $7.99/mo. Anyone who has had the PP active for less than a year will only pay $5.99/mo. This is because there is a cancellation fee of $10 and the company does not want to force customers to pay that if they want to cancel it based on the price increase. Wouldn't be fair and D* knows it. Good of them really.
     
  12. Old_School

    Old_School Legend

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    Nov 28, 2011
    PA
    The last time anything was changed on there system was when they decided they had to have this NEW thing called "HD" (ok new to them) ..... They where given a cool new HR21-700 just in time for x-mas.
     
  13. Jeffrow925

    Jeffrow925 New Member

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    Sep 4, 2011
    I currently have 4 directv boxes. We just bought a 5th tv two weeks ago. Do you think this upgrade would be able to add at box at the same time?

    Basically upgrade from 4 to 5 boxes while getting the new tech? Or would I still have to purchase the additional box seperately?
     
  14. peds48

    peds48 Genius.

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    Jan 10, 2008
    NY
    I think the new plan will get you one or the other but not both
     
  15. timdh

    timdh Cool Member

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    Sep 3, 2007
    I had the same situation today. We were upgraded from an HD DVR to a Genie on one TV and 3 mini-Genies to replace 3 HD receivers all for free. Added an extra new mini-Genie to daughter's bedroom for $49 with free install. All of the upgrades and the new install is being done at the same time.
     
  16. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    Why do you want to replace hd equipment with the mini's? You are then going from 5 tuners (2 from the HD DVR and 1 from each of the 3 HD receivers) to the same 5 tuners. Unless you want to pause live TV in a room then changing from an hd receiver to a mini is more of a downgrade. Also I would never suggest getting rid of an HD DVR when upgrading to the genie. You should probably rethink this upgrade.
     
  17. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    You can add another receiver during the upgrade. You could get a new receiver for the new room or put an upgrade into another room and relocate the receiver in that room to the new room. The upgrade is only for 1 receiver though you can get the mini's with the upgrade as well (up to 3 at no charge).
     
  18. whorne

    whorne New Member

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    Dec 3, 2011
    I just noticed that the upgrade eligible date is now showing up on my equipment section on Directv.com.
     
  19. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    Yeah it's added to your online account as well so you can see that date.
     
  20. bayouboy

    bayouboy New Member

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    May 16, 2013
    Only real difference i can see atm is the wireless deca for internet connection is built it. The difference between hr34 and hr44 is like hr 23 and hr 24 in my opinion.
     
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