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Improvements to the Protection Plan

Discussion in 'DIRECTV General Discussion' started by Steve615, Apr 16, 2013.

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  1. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Give it time. It will come back.
     
  2. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Well obviously. Why else would they enjoy customer growth?
     
  3. damondlt

    damondlt New Member

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    Plus your remaining balance, what they will determine that is.
    the $1000 charge for unreturned equipment that goes into effect almost everytime before they even ship your boxes.

    And the hassle of switching providers is already enough of a pain. Sorry I only have 2 choices after Directv. And sadly Directv is the best option, but not the best price. Just because a company is better then the rest doesn't mean they can and should be aloud to take atvantage of the customers when it comes to their commitments and prices.

    The PP is a perfect example. Your paying an increase, but really gained nothing to anyone who knows better.
     
  4. damondlt

    damondlt New Member

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    Yea , its called bate.
     
  5. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    We can all choose to get the PP or not, therefore, no one is being taken advantage of. Also, you're just assuming the worst about the extra charges. Many people return equipment without an issue. You're grasping at straws. That's like saying why do you drive a car when you could die?
     
  6. KK in CT

    KK in CT Legend

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    And just as an FYI, last week as I mentioned before I finally got them to swap out my old SD box (that they wouldn't swap out for me before when I upgraded to Genie/whole home) for an HD box. They waived the $99 fee, and sent me a REFURBISHED H24. That refurbished unit just recalculated my eligibility date to December 2014. So they are definitely not only issuing new equipment in the "free" upgrade.
     
  7. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    That's not entirely true. As I posted in post #182 my HR24-500 was upgraded with a new (not refurbished) Genie.
     
  8. KK in CT

    KK in CT Legend

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    The point was, there is no guarantee that you will receive a new unit as part of this new upgrade program. And if you receive a refurbished unit, that recalculates your new eligibility date. I would imagine your chances of receiving a refurbished Genie are much lower than receiving another refurbished box because there are probably much fewer refurbished Genies out there.
     
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  9. damondlt

    damondlt New Member

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    Yea Exactly!
     
  10. Sixto

    Sixto Well-Known Member

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    For those seeing dates on their account, on what screen?
     
  11. KK in CT

    KK in CT Legend

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    I see the date on the "My Equipment" screen, towards the bottom. It's in pretty big letters right underneath the protection plan section. Although I just checked again, and the date is now gone for me. It has been there since May 16th, but now it's gone. The wording is there, but it's just empty space where the date used to be.
     
  12. omartinjordan

    omartinjordan AllStar

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    I have to agree. The Protection Plan increase is just that. An Increase. I could have gotten a new genie for free since I am out of contract but chose not to do so because they keep raising the prices. I need to call and drop the plan but haven't had time. They offered me rebates for a while to keep me from switching. Once those run out I will call again and have to decide what to do. I honestly think their is nothing to gain from this free upgrade crap because you could get it before with a phone call. I do agree that if they make you sign a 2 year agreement they should be forced to honor the pricing during those 2 years. All these Cable and Satellite companies are way over priced for what they offer but their really isn't a good alternative. Cell phones and internet are the same. They just try to make it sound good by bundling their crap to sell. Still over priced.
     
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  13. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Has it ever occurred to you people that the main reason we're paying our service providers such high fees is because of what the content providers are charging them?
     
  14. damondlt

    damondlt New Member

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    Not our fault !
     
  15. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Operational costs are passed down to the customer with every type of business.
     
  16. omartinjordan

    omartinjordan AllStar

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    I agree but there isn't much we can do about it. I think the main problem is the companies that bundle all of their channels like Viacom and Disney. Even with that in mind I still think the providers like directv are raping us on price. The protection plan was just another way to increase profits with no real value. I think they did it because they had already raised the channel package prices.
     
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  17. damondlt

    damondlt New Member

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    Gimmie a break!. When your making Billions in profit and drop to Hundred thousdands, Then talk to me about operation costs!
    Until then I don't want to hear about Directvs profit loss sob story.

    Show me proof where they are or ever were losing money. I would love to see that!
     
  18. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Watch my fingers, I'm going to type slow. I never said they were losing money. I stated operational costs are passed down to the customer with every type of business.
     
  19. omartinjordan

    omartinjordan AllStar

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    And that is why people are getting so frustrated. Something will give eventually. I think all the online streaming is going to change things. If anyone ever comes up with free sports streaming be it legal or illegal it will comepletely change everything. College football is what keeps me around.
     
  20. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Online streaming is a young industry. Give them time. They too will start charging higher fees and the price will only go up.
     
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