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Improvements to the Protection Plan

Discussion in 'DIRECTV General Discussion' started by Steve615, Apr 16, 2013.

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  1. Apr 17, 2013 #41 of 420
    joshjr

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    Its not that simple for eveyone. With having 4 of my DVR's owned, I can recoup some of the money if I need to go to another provider down the road because I have owned equipment that gets swapped for owned under the PP. I started with a HR20 and 2 D12's. Then when my markets locals launced I had a free upgrade to all MPEG 4 equipment. Later purchased some HR20's and R22's. Over time several of those were upgraded to HR24's. I have zero HR20's on my account and only 1 R22 now. To get a 15 tuner setup with Dish would cose me over $1,000 up front. For me I would rather not be under contract so I am free to leave when ever I chose and also have my owned equipment (investment) protected by paying for the protection plan.
     
  2. Apr 17, 2013 #42 of 420
    joshjr

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    Not a fair question. Its not considered an upgrade from a HR20 to a HR24 because they are both HD DVR's. In this case its not really an upgade, Its an offer to get you back under contract for 2 more years to give you a free new receiver that is leased. Not really an upgrade. Its not like a phone where you are replacing something with the new. Keep using the old and just add another receiver is how I understand it, at least if that is what you want to do you can.
     
  3. Apr 17, 2013 #43 of 420
    Riverpilot

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    Please forgive me if this has been answered et al..

    I also just received this e-mail. I'm confused by the content, in that it sounds like on May 16 I will automatically renew my 2 year agreement if I decide to keep the protection plan. Is this correct or am I reading this improperly?

    If it does automatically renew the 2 year agreement (my current contract ends in December of this year) I'll just decline the plan.

    Thank you :)
     
  4. Apr 17, 2013 #44 of 420
    joshjr

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    You will only start a new agreement if you take them up on their offer for a new (new to you anyways) free receiver. If you choose to keep the PP and dont take them up on their offer then you will just not be under contract but be able to get a free receiver out of them (leased) when and if you ever like.
     
  5. Apr 17, 2013 #45 of 420
    Singe0255

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    On May 16th, the plan terms, coverage, and pricing will change. Your commitment will not.

    If you use the plan to order a free upgrade, then you will be subject to a new 2 year agreement.

    The big benefit here is this:

    Most promotional deals for equipment upgrades are based on account tenure, service history, and local competition. They do not last for long, and may not include the type of equipment you want out of an upgrade. (Targeted sales)

    The D* Protection Plan will now allow you to get a free upgrade every two years, regardless of these other factors.

    The intent is to keep your equipment as up-to-date as possible so that you continue to enjoy the new things being developed. I speculate that from a warranty perspective, this may also make sense in that replacing your aging equipment with new upgrades could prevent frequent issues as older equipment starts to fail eventually.

    Why send a tech to your home several times to fix an old unit, when for the same cost (or cheaper) you could be given a new unit that will be less prone to issues?
     
  6. Apr 17, 2013 #46 of 420
    keithmerr

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    I am off contract now, so does this allow me to upgrade my hr 21 to genie for free?
     
  7. Apr 17, 2013 #47 of 420
    peds48

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    Yes
     
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  8. Apr 17, 2013 #48 of 420
    dpeters11

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    You would go back on contract of course.
     
  9. Apr 17, 2013 #49 of 420
    inhd40

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    So would this include adding another receiver, or just a receiver for receiver swap? I don't know if I would even be eligible since I have only had the PP for three or four months and haven't received an e-mail as of yet.
     
  10. Apr 17, 2013 #50 of 420
    omartinjordan

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    All this is just a scam for more money. You can get upgrades by calling every 2 years. I paid the 5.99 but not this new increase. I am cancelling it. If it breaks and they don't want to fix it they can have it back and dish can come install their stuff.
     
  11. Apr 17, 2013 #51 of 420
    dpeters11

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    If a receiver or DVR breaks, they still will replace it, even without the PP, you pay shipping. Getting a free upgrade was not guaranteed, this formalizes it. I'm wondering if they will crack down on free upgrades without the PP. I'm thinking they will.
     
  12. Apr 17, 2013 #52 of 420
    HarleyD

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    I agree. Clearly it holds different value for you having owned equipment.

    It just isn't a good investement for me.
     
  13. Apr 18, 2013 #53 of 420
    bigbw

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    I have two H21's and no interest in DVR's. unless I can change to H-25's this is just a price increase to me.. Will have to think about value of continuing to pay for PP.. I have only used it once in 4 years anyway.
     
  14. Apr 18, 2013 #54 of 420
    n3vino

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    Leon...
    I understand a new 2 year contract after an equipment upgrade, but does that also mean a new 2 year agreement on the PP?
     
  15. Apr 18, 2013 #55 of 420
    joshjr

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    I am under the impression that if you carry the PP, you have to carry it for 1 year or you get a 1 time $10 penalty.
     
  16. Apr 18, 2013 #56 of 420
    Volatility

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    I can def. understand that. like i have had the services for several years and only use the pplan once. so if long run cost on paying for pplan is less than the short run i wouldn't have it either :) Also with the protection plan premier, we were told today their is a price limit DirecTV will cover and it was only a couple of hundred dollars- 300 i believe. It got me thinking if you have a nice flat screen HD TV worth more than that it isn't even worth it and makes more sense to get the accidental coverage direct from the manufacturer (or in your case the cell phone provider)
     
  17. Apr 18, 2013 #57 of 420
    goinsleeper

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    Correct, and it's technically 13 months as the first month it is not charged. Without keeping the protection plan for 12 paid months, there is a $10 cancellation fee on it.
     
  18. Apr 18, 2013 #58 of 420
    dpeters11

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    But a $10 cancellation fee really shouldn't factor into the equation. If you have more than 2 months left in the PP commitment, even with the fee, you come out ahead quite quickly.
     
  19. Apr 18, 2013 #59 of 420
    peds48

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    While there is in fact a limit, it more more toward the 1000's. IIRC correctly is $6000

    $300 just would not make sense
     
  20. Apr 18, 2013 #60 of 420
    Volatility

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    I just knew 300.00 was not right; cool to know the correct amount now though. Any idea what the claims process is on non directv equipment under the protection plan premier? I believe it works like the product will be fixed and shipped back to the customer within 3 business days of receiving it at the repair services center or, for in-home service, DirecTV will have an authorized technician in the customers home within 3 business days of the initial claim call. If D* fails to have an installer come there you will receive an on time credit gaurentee refund.
     
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