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Improvements to the Protection Plan

Discussion in 'DIRECTV General Discussion' started by Steve615, Apr 16, 2013.

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  1. Apr 22, 2013 #81 of 420
    Milkman

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    So every two years am I eligible for ALL of my equipment to be upgraded, or just one device????
     
  2. Apr 22, 2013 #82 of 420
    peds48

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    I would assume it will be one device. But the device might qualify you to upgrade you other devices. like say you have 2 D10s and one HR24. you call in to get the Genie, DirecTV will "upgrade" (replace, really) those D10s to D12s. or they might even offer you clients instead.
     
  3. Apr 22, 2013 #83 of 420
    Milkman

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    Ok, so yeah that isn't any deal for me (or others like me). Whenever I was off of contract I was ALWAYS able to get a single free equipment upgrade before. What is new? I have 5 receivers in my house, so a single upgrade is really useless for someone like me.

    They should offer two levels of the service one with the replacements and one without. Clearly they are just raising the rates and putting a hollow advantage in there that really isn't. Please correct me where I am wrong.
     
  4. Apr 22, 2013 #84 of 420
    peds48

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    I am afraid you are right… :D
     
  5. Apr 23, 2013 #85 of 420
    Steveknj

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    So to clarify:

    On May 16th, I can all them for an upgrade, assuming I keep the PP. I already have three HR2x (Two HR21s and an HR24). I would want to upgrade one of the HR21s to a Genie....could I do that? Does that include whole home if I want that? (I already have whole home via ethernet...if included I'd want to have the full whole home experience).

    Would I be able to keep the HR21 this is replacing and use it to replace one of my non DVR recievers? (I guess that would incurr me another DVR unit charge per month if I chose that) or would I have to send the unit back?

    My assumption is, that if I get a Genie, I would have to have a tech come to the house to install it, since I don't have the device to do 5 lines to one HR. Is there a charge for installation?

    Of course the caveat is losing all my recorded shows from the old box, of which I have a boatload of movies saved up.
     
  6. Apr 23, 2013 #86 of 420
    dpeters11

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    Typically there can be an install charge, but not always. You would need an upgrade to SWM16 based on your tuner count. SWM isn't optional.If you are able to put the HR21 to replace a non DVR (don't see why not), your monthly fees wouldn't change. The DVR fee is per account. An HR2x has the same monthly box fee as a Dxx or Hxx.
     
  7. Apr 23, 2013 #87 of 420
    Jacob Braun

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    Yes you can swap an HR21 for a Genie, yes that would include whole home (since you're not on SWM it is required), yes you could replace one of your non DVRs with that HR21, yes you would certainly need a technician, and no there is no charge for installation (normally there is but not on the free Protection Plan upgrade). If a SWM16 is needed one will be put on your work order and included. If you kept the same amount of receivers and are already paying for whole home your bill would stay the same.

    Here are the terms and conditions from DirecTV.com

    Stating
    "Your upgrade can range from any additional
    receiver up to an Advanced Whole Home HD
    DVR which may include up to three (3) client
    receivers.
    Any upgrade to your DIRECTV system,
    including those offered as benefit of the Plan,
    will reset your DIRECTV programming
    commitment to two (2) years and any
    applicable monthly fees as a result of the
    upgrade. You will be subject to the terms of
    your DIRECTV customer agreement including
    monthly equipment fees and early termination
    fees."
     
  8. Apr 23, 2013 #88 of 420
    Steveknj

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    Awesome. I will be looking forward to 5/16 to do this. 2 tuners are really starting to hamper my TV viewing and since my ethernet whole home is iffy quite often, this will be a big upgrade for us.
     
  9. Apr 23, 2013 #89 of 420
    Steveknj

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    Another question.....Would DirecTV had any objection (or would it technically not work) to have a Genie and three other DVRs? That would give me theorically 11 recordable tuners, plus (I guess) one other non DVR STB (since I would turn in the other non-DVR STB for the Genie, assuming they'd let me).
     
  10. Apr 23, 2013 #90 of 420
    Volatility

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    I am assuming you mean DVRS and not HD DVRS but yes, that is okay. If you mean HD DVRs either way is fine, with the HD DVR's you have more of a sharing experience.
     
  11. Apr 23, 2013 #91 of 420
    Jacob Braun

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    Another thing, keep in mind that if you have any non-SWM compatible equipment it will be swapped out with a Genie upgrade. So if you have an R15 with recordings you want to save that will be swapped out for a client or R16.
     
  12. Apr 23, 2013 #92 of 420
    spartanstew

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    Where you might be wrong:

    I have a feeling they're going to get much strict on free equipment when out of contract (upgrades), now that the Genie is widely available. Want a free Genie? Sure, get the PP.
     
  13. Apr 23, 2013 #93 of 420
    peds48

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    I wonder what would happen for those folks that want to cancel and refuse to get the PP. Is DirecTV just going to let them go?
     
  14. Apr 23, 2013 #94 of 420
    goinsleeper

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    I feel the same way. We'll see what happens but I have a feeling free upgrades are going to be a bit more rare if you can get it with the protection plan. That's not the case in Texas right now, but when the rest of the country can get them as well, things may change.
     
  15. Apr 23, 2013 #95 of 420
    Volatility

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    Knowing kind of how "D* thinks" I would not be surpised if they got rid of the free upgrades every year for out of contract customers because of this new protection plan thing. I would be willing to place a bet most likely they are.
     
  16. Apr 23, 2013 #96 of 420
    eileen22

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    I just called DirecTV to get clarification on this PP change. I had recently upgraded a DVR from SD to HD and was given a $50 credit off the $199 price, and I hadn't activated the new box yet. I wanted to see if I waited until May 16 if I could instead take advantage of a free upgrade.

    The CSR told me that the free upgrade means that the customer gets upgraded to "our latest and greatest equipment." He didn't specify that it was only one receiver, he said "equipment." He also said that the first time that I would be eligible for a free upgrade would be on May 16, 2015 - 2 years from now!

    I hadn't heard or read anything here about the free upgrade not kicking in until 2015, so I called back and got a CSR who didn't even know about the PP change. She had to look it up, which didn't give me a good feeling. When she came back, she said that I was immediately eligible for a free upgrade under the new PP, and that it was for one receiver. I told her that I didn't have SWM and would likely need a dish and other non-receiver equipment upgraded to support the receiver upgrade. She said that it all would be part of the free upgrade. I asked why I was immediately eligible for this when the other CSR told me 2 years, and she said it was because I was a loyal customer. In fairness to her, the other CSR did not take the time to pull up my account, so perhaps she is correct.

    I did ask her if I could return the HR21 that I recently paid for and have not yet activated, get refunded for that unit, and instead take advantage of the free upgrade. She said yes.

    So beware - you may not be eligible for a free upgrade under the new PP until 2015!
     
  17. Apr 23, 2013 #97 of 420
    Volatility

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    Eileen correct as long as you do not activate it and send it back it will be like you never recieved the offer and the commitment will not be affected. But definetly make sure you send it back or they will hit you with a nasty non return fee for non activation if you do not want it.
     
  18. Apr 23, 2013 #98 of 420
    goinsleeper

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    Not the case. Sounds like you spoke to someone with a fair amount of ignorance. The PP upgrade will be retroactive to when you added the PP but can be hindered based on previous upgrade offers accepted. I would definitely send back the upgrade you just received. If you have not accepted any upgrade specials in the past 18-24 months and you've had the PP, you should be fine on May 16.
     
  19. Apr 23, 2013 #99 of 420
    eileen22

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    Your information makes more sense. Since she didn't even know about the PP changes until I asked about them, I was taking everything she said with a grain of salt. I agree, I will return the upgrade I just received and wait for May 16. Thanks.
     
  20. Volatility

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    I am curious as to where in the name of sodom she got 2015, your contract? who knows. Its slightly possible her site wasnt trained yet on the pplan changes but that doesn't excuse them for not using their directv given resources (like their higher level peers or the scripts) and making up stuff. Sorry you had to call twice and then go on this forum to get the correct info. If you get an agent who doesn't seem to know dont be afraid to tell them to use their tools. They will know what you are talking about. :) #Laziness-is-carelessness
     
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