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Inflexible SiriusXM CSR

Discussion in 'Sirius XM General Discussion' started by ThomasM, May 28, 2013.

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  1. Jun 12, 2013 #21 of 28
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    One of the "flaws" of SiriusXM is how easy it is to get a discount. One just needs to cancel their subscription and wait for SiriusXM to get desperate. That is what makes hours an exaggeration ... and misleading. It is not a big deal - but SiriusXM seems to be one of the easiest companies to get a deal out of (I got a free radio last year when I discovered mine was broken). No commitment. Very easy.
     
  2. Jun 12, 2013 #22 of 28
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    James-

    Some have spent hours to get the six months for $25 vs. the five months for the same amount. The latter is easy; the former not so much, though it would depend on the CSR and the customer in any given instance.
     
  3. Jun 14, 2013 #23 of 28
    ThomasM

    ThomasM RF Engineer

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    Well, I got another SiriusXM "surprise" today.

    As you may know if you've read this thread from the beginning, I canceled my 6 month/$25 per month sub just 3 days before it ended. Then I enjoyed the final 2 days of their "free trial". Then I called in and referred to the letter I got offering 6 months for $25 on "any inactive radio on my account" which in this case was now my car!! No problem, spoke to a CSR and I was all set for another six months.

    Guess what came in the mail today? A letter dated June 13 begging me to come back for 6 months at $25 a month SPECIFICALLY LISTING THE RADIO ID OF THE RECEIVER IN MY CAR!! So apparently, nowadays if you can live without SiriusXM for TWO WEEKS you'll get a letter begging you to come back and offering the super deal and no reconnection charge.

    The word from top management must be "no customer will be allowed to cancel!!" :listening
     
  4. Jun 14, 2013 #24 of 28
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Yep ... all you have to do is cancel and wait. Not difficult. :)
     
  5. May 26, 2014 #25 of 28
    REDSKINSFAN47

    REDSKINSFAN47 Legend

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    the exception, if you have a stand alone internet sub. the only offer was a free month then $14.99 month plus taxes
     
  6. May 26, 2014 #26 of 28
    Phil T

    Phil T Well-Known Member DBSTalk Club

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    Bought a new Honda last year. Got 6 months free. Immediately started getting the post card "deals", first one full price! If you wait until a week or two before your trial expires you will get progressively better post card deals.
     
  7. May 30, 2014 #27 of 28
    VaJim

    VaJim Godfather

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    I canx back in Jan 2014 and haven't looked back.
     
  8. May 30, 2014 #28 of 28
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Same, but I stumbled into the free preview a few days ago, and the symphonic station was on, sounded quite good. The next day, it was bit starved.
     
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