I'm posting this for a friend that just had their install today and isn't happy to say the least. Using my referral credits and new sub incentives he felt he was getting enough of a deal to drop WOW. Tech was scheduled in the noon-4pm window and called around 1pm stating he would be there by 2pm. Didn't arrive until almost 4pm and didn't finish the install until almost 8pm. Outside dish mounted on roof where requested but ran line down side of house, under deck but up over a deck board and screwed down onto the deck board, then drilled through wall right into area where WOW had punched in damaging the silicone seal WOW had put to fill in their drop. Hooked up the boxes after installing SWiM splitter but said that even though the CCK was on the order he couldn't get it to connect to the wifi so he was taking it with him and told my friend to call him on his personal cell phone to install it again if D* sent him a new one after he called in once the tech left. My friend is less than happy that it took so long to install when the tech basically just used all the exisiting lines and didn't have to do anything other than mount dish and switch splitter. Also unable to order any PPV tonight for the UFC fight without having to call in because he doesn't have a land line. Should he call in to the front line CSR about the shoddy install or is there someone specific to contact that's in charge of the installs for specific areas or company wide? Also this was a tech in a D* branded van, not a subcontractor like I've had show up for repairs or truck rolls.