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Interesting comments on DirecTV and Retention

Discussion in 'DIRECTV General Discussion' started by hoopsbwc34, Jun 13, 2012.

  1. Jul 3, 2012 #101 of 132

    n3vino Godfather

    Oct 2, 2011
    Maybe it's time for you to look at dish.

    I'm not sure about the unproven. They do check credit history and require a credit card on file.
  2. Jul 3, 2012 #102 of 132

    n3vino Godfather

    Oct 2, 2011
    How much time do you have to cancel the Dish contract without a penalty? I assume there will be a penalty. It will be interesting to see if D* covers the penalty and what they would offer you.
  3. Jul 3, 2012 #103 of 132
    Ira Lacher

    Ira Lacher Icon

    Apr 24, 2002
    I have. Wonderful technology. More HD channels. Very capable local installer. Enticing promotional prices. Competitive everyday pricing.

    Was strongly considering them before this business with AMC popped up, like a violent thunderstorm. My problem with DISH is it has an egomaniac CEO who insists that "negotiating" with content providers means pulling their channels off the service, waiting for them to come begging to please, please take them back. Meanwhile, helpless customers are left in the lurch.

    Of course you never want say never. But I'm reluctant to change providers until DISH's CEO starts thinking less about his ego and more about his customers, who probably wouldn't mind paying a little more if they could be confident their favorite programs will be there tomorrow.
  4. Jul 3, 2012 #104 of 132

    ATARI Hall Of Fame

    May 10, 2007
    The only thing I watched on AMC was Walking Dead. Season 1 was good, but DirecTV had it in SD. Then they fire Frank Darabont. Season 2 was in lovely HD, but the show just went nowhere. Bottom line: I won't be missing AMC when I switch to DISH tomorrow.
  5. Jul 4, 2012 #105 of 132

    Upstream Hall Of Fame

    Jul 4, 2006

    I cancelled DirecTV about 3-1/2 years ago. When I called to cancel, they didn't give me any great offers to retain me. After I cancelled, they offered me the sun and the moon to get me back. Within days of cancelling, I was receiving 2-3 offers a week to get me to come back. I still get the offers, but the frequency has dwindled to 2-3 times per month.

    You won't have to call retention to ask for a welcome back package, they'll contact you.
  6. Jul 6, 2012 #106 of 132

    Blankman2k5 Legend

    Oct 20, 2010
    That is not for every customer, it is based on your account history. No two accounts are the same in the system so not every customer is qualified for the same offers.
  7. Jul 6, 2012 #107 of 132

    wahooq New Member

    Oct 19, 2011
    Tulsa, OK
    correct lots of variables...amounts of credit (equipment and programming) ...pay history..length of tenure...programming etc....
  8. Jul 7, 2012 #108 of 132

    ThomasM RF Engineer

    Jul 20, 2007
    Milwaukee, WI
    Or they could operate like DirecTV just paying whatever programmers ask and sticking it to the subscribers every February. And for a little icing on the cake, how about a nickel-and-dime "regional sports fee" for some unlucky subscribers?
  9. Jul 7, 2012 #109 of 132

    Shades228 DaBears

    Mar 18, 2008
    Dish has raised rates on services every year as well. You won't have to worry about those fees on DISH because they don't carry the RSN's. You could also choose a package without RSN's and avoid that fee.
  10. Jul 7, 2012 #110 of 132

    zimm7778 Hall Of Fame

    Nov 11, 2007
    For kicks I went Dish's website and decided to put in what I felt was equivalent to what I had with Directv. 3 rooms, the hopper, and free HD for life was more expensive than what I have on Directv and I have the channels I actually want.
  11. Jul 8, 2012 #111 of 132

    fjcastro Mentor

    Jan 29, 2007
    I have been a DirecTV customer for about 12 years. I have been experiencing super slow performance by my HR22 for quite some time and I was told by Customer Service that it was a "known problem". Spoke to the Retention department about it and the only thing that they offered me was $40 off my bill for six months ($240) plus another $10 off per month for an additional 6 months ($60). The next day my receiver would not connect to my router and I called the Retention department again. I said the only way to keep me as a customer would be to upgrade me to the HR34. The agent said that there were no "offers" for any discounts on the HR34 and I just kept insisting that I shouldn't have to pay $175 a month for inferior equipment and service. It took about 45 minutes but I ended up getting the following: an HR34 and CCK for free. I had to pay a $49 installation fee (no problem) and I now have a 2 year agreement. This is not an issue with me because I won't be switching to DISH anytime soon. Especially after they dropped AMC. (Big Breaking Bad, Mad Men and Walking Dead fan). Also, it helped to mention that I just received a mailer from DISH offering a free Hopper.
  12. Jul 8, 2012 #112 of 132

    zimm7778 Hall Of Fame

    Nov 11, 2007
    What is CCK?
  13. Jul 8, 2012 #113 of 132

    boukengreen Legend

    Sep 22, 2009
    cinema connection kit
  14. Jul 8, 2012 #114 of 132

    RACJ2 Hall Of Fame

    Aug 2, 2008
    Which you don't actually need with the HR34, since it has DECA built in.
  15. Jul 8, 2012 #115 of 132

    zimm7778 Hall Of Fame

    Nov 11, 2007
    Oh ok. I had all kinds of problems with mine. The guy they sent out to troubleshoot shoot it even tried a new one and it still wouldn't worked. Then he hooked up a DECA and said this is what they actually want us to use for your equipment and it works like a charm. But I must ask, why?! If that's what they want us to use why don't they make the info stating this available instead of playing this constant hide and seek game with it. Even though it worked with no problem until a couple of months ago I would have never bought the CCK if I had known this DECA thing is what I needed for my stuff to begin with.
  16. Jul 8, 2012 #116 of 132

    dsw2112 Always Searching

    Jun 12, 2009
    A CCK is a DECA. Basically it's any DECA connected to your router. Those of us that had one earlier on have a DECA dongle (with P/S attached.)


    The next version was a broadband DECA (before the name was changed to CCK.)


    And finally the "all-in-one" CCK


    Not sure what version you initially used, but you could have had a defective unit. I've used them all, and all work well. The tech was also likely feeding you a line. If they asked him to use a particular DECA, then why did he try to hook up another version of what you currently had? I had a tech in the house recently who started spewing "garbage." I sent him on his way pretty quickly...
  17. mitchflorida

    mitchflorida Godfather

    May 18, 2009
    My two year contract is over this year. I tried to get them to match the Dish Network but they wouldn't. I think the two companies are comparable . .I've had both. I will save about $350 by switching when you consider the intro offer, the rebate and the free premium channels. Dish is about $6 cheaper than DTV on their AT250 plan.
  18. abooch

    abooch Legend

    Oct 25, 2008
    Quick question. I had to upgrade my package online because I had the old HD DVR choice package. Does this automatically put me in a new two-year agreement with D*?
  19. edoug

    edoug New Member

    Jul 10, 2012
    I wouldn't think so.
  20. rob_gendeau

    rob_gendeau Cool Member

    Dec 4, 2005
    I'm thinking about dumping Directv for Comcast and Tivo.

    Here's my thinking: get a few more HD channels I want that aren't available on DTV and probably won't be (BBC America, eg). Can get a Tivo Premiere, which basically is a better UI than the HR34, plus you can take recordings off it). About the same price, perhaps a bit more on Comcast (unfortunately they save their best deals for packages with other services I don't need). Less wiring hassle for my house. No rain outages.

    Comcast has a better on-demand in my area, but it's not much of a factor. DTV has some more sports that I generally don't watch. I'd say current DTV customer service is better than I recall with comcast, and I doubt it's changed. But once up and running I rarely need either's tech support.

    The Viacomm thing is a factor as well.

    Is there anything DTV is likely to do to make me want to change my mind?

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