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Internet Help - Lost connection

Discussion in 'DIRECTV Connected Home' started by MrLatte, Jan 20, 2013.

  1. MrLatte

    MrLatte Legend

    Aug 18, 2007
    I downloaded a couple of VOD titles a few days ago but now on three of my receivers (I haven't checked the rest) it now gives me an error and says I'm not connected to the Internet.

    I have a SWM16 system and DECA and a separate Broadband Deca box hardwired into an Ethernet switch and then into my router. I checked my HR34 and two of my HR22s and they all show being networked but not connected to the Internet.

    I have them all setup with static IP address and I can ping them all from my computer. Any ideas why I can ping them but they aren't connected? Trouble with DirecTV or my Broadband Deca box?

    I have Whole Home which is working fine.

    UPDATE: It appears the VOD programs are starting to download on my HR34 but when I go to "Repeat Network Setup" it still says I'm not connected to the Internet.
  2. lugnutathome

    lugnutathome Hall Of Fame

    Apr 13, 2009
    Woodburn, OR
    There is a test during reboot and also when you look into (sat info (first item on setup menu) and run the test) which takes several minutes typically "reconnects" the machines.

    It seems that the firmware operation uses a flag set by an acknowledgement back from the DTV mothership usually set during boot, network set up, or this test. If this flag is not set you are considered not connected to the internet even though you might actually be.

    If that doesn't work you may need to set them up (network wise)as though for the first time again. Check the first three numbers on it's IP. While most routers will show a 192. the DECA uses a 169 (IIRC) and there are situations where this defaults back to this and you will need to reset to get to your proper range.

    Don "as good as DECA is, it needs to maintain a dual identity made difficult but the myriads of user network equipment" Bolton
  3. bobnielsen

    bobnielsen Éminence grise

    Jun 29, 2006
    The 169 address is self-assigned by the device when a DHCP response (which should come from the router) is not received.
  4. lugnutathome

    lugnutathome Hall Of Fame

    Apr 13, 2009
    Woodburn, OR
    So here I am day off, brain off, and still managed to learn something;)

    Seriously, thanks for that nugget.

    Don " time to up my meds:)" Bolton

  5. CCarncross

    CCarncross Hall Of Fame

    Jul 19, 2005
    169.254.xxx.xxx is the APIPA (Automatic Private IP Adressing) that all networking devices can use when they don't get their DHCP address assigned before the default timeout. Most devices will keep trying to get a DHCP address and quietly get back to business as usual if possible.
  6. The Merg

    The Merg 1*

    Jun 24, 2007
    Northern VA
    Perfectly said.

    - Merg

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