Along with a few friends of mine, I have been having some problems with Amazon's Prime Membership, specifically its guarantee of 2-day delivery. It seems that Amazon often uses SmartPost or SurePost, which is a method whereby a Prime package is shipped via UPS or FedEx, then turned over to the USPS for final delivery. While this may not seem to be a big deal, it has resulted in my packages being delivered in 3, 4, or 5 days and not the guaranteed 2. What makes it more irritating is that when this happens, I no longer receive the Email/text updates about tracking, because once the item is turned over to the post office, the tracking service that tells a recipient like me the delivery status of their package(s) no longer works. It only works when UPS or FedEx maintains the package at all times. I normally wouldn't get that upset about a package being one day late. However, I pay $79 + tax for Amazon Prime, and one of its benefits is supposed to be "guaranteed 2-day delivery of millions of items." I am not getting what I paid for. The fact that this has happened to no fewer than a dozen of my packages during the last 2 months doesn't help. I complained to Amazon about this, but the only thing they can do is apologize and issue me a $10 promotional credit. I'm now wondering if [a] I'm making a big deal of nothing, should be just satisfied with the $10 credit and move on, or [c] pursue something more serious against them because this has been happening quite a lot lately and doesn't seem like it will stop. After all, if I am purchasing a product or service that isn't what it is advertised and guaranteed to be, I feel like I'm a victim of false advertising and deceptive trade practices. Yes, my friends and I have discussed possible legal action against Amazon, even though I'm loathe to go down that route for multiple reasons. IMHO, this SmartPost and SurePost method is a sham to us Prime members, but are we the only few experiencing this, and are we--or am I--overblowing this?