Is anyone having problems with Amazon's Prime Membership 2-day delivery?

Discussion in 'The OT' started by Lord Vader, Jan 11, 2014.

  1. Jan 12, 2014 #61 of 168
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    FedEx SmartPost and UPS SurePost products are a reduced cost way of using FedEx or UPS to send packages. It is an up front agreement between the shipper (Amazon in this case) and the shipping company (FedEx or UPS) that the package can be delivered to the local post office for final delivery instead of being delivered by the shipping company. The shipper chooses whether or not to use SmartPost or SurePost. They can choose regular shipping where the shipping company always does the final delivery ... but the cost is usually higher.

    FedEx and UPS save money by not needing to visit every location to deliver packages, but the scheme can delay packages (depending on when FedEx and UPS deliver to USPS and when USPS does their sort to the local carrier's route). In a best case scenario FedEx or UPS gets the package to USPS before the USPS sort and the package is delivered the same day USPS gets it. But if that particular post office does not receive the package in time for the sort the package will be delivered later.

    Saving money is how Amazon and other shippers keep their prices down. If shippers want guaranteed delivery within two days they should pay for two day shipping that does not include SmartPost/SurePost. But such guaranteed shipping is not cost effective if "normal" delivery through SmartPost/SurePost or standard ground service is "two days" or less.

    It is a gamble to "hope" that a non-guaranteed service will be delivered on time. A gamble Amazon usually wins. But should a package be delayed they can fall back on their actual terms of service - the legal guarantee - and either refund two day delivery (if paid for on an individual order) or extend Amazon Prime within the limits of their terms of service.

    The TOS seems fairly clear ... both in what they are promising and the remedy for when the promise isn't met.
     
  2. Jan 12, 2014 #62 of 168
    Lord Vader

    Lord Vader Supreme Member

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    What I can't figure out is what determines when a package is delivered via Surepost or UPS directly? I've looked at my packages that come through via UPS and UPS Surepost. There's no pattern or consistency. It appears size, weight, etc. don't make a difference, because I've had small things, large things, heavy things, light things come both ways.
     
  3. Jan 12, 2014 #63 of 168
    Lord Vader

    Lord Vader Supreme Member

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    A sensible explanation, and one I understand. Perhaps Amazon should modify its Prime advertising or TOS to say guaranteed 2-day delivery, but in some cases, delivery will be blah, blah, blah (insert explanation there).
     
  4. Jan 12, 2014 #64 of 168
    fluffybear

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    Since I don't believe their TOS or Advertising actually uses the word Guaranteed, no need to modify either..
     
  5. Jan 12, 2014 #65 of 168
    Blurayfan

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    Place an Order With Guaranteed Delivery
     
  6. Jan 12, 2014 #66 of 168
    dualsub2006

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    Every email shipping confirmation that I get from them says "Guaranteed Delivery Date".
     
  7. Jan 12, 2014 #67 of 168
    Lord Vader

    Lord Vader Supreme Member

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    Same here (for Prime orders).
     
  8. Jan 12, 2014 #68 of 168
    fluffybear

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    Did you read this though:

     
  9. Jan 12, 2014 #69 of 168
    fluffybear

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    I stand corrected.. I don't tend to read shipping confirmation e-mail's so I missed that..

    As for the guarantee, it sounds like they offer compensation if the delivery commitment is missed so I really see no issue.
     
  10. Jan 12, 2014 #70 of 168
    phrelin

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    Our Amazon order record on line goes back to 1998. We used to order "Super Saver" free shipping which, while free, was slow boat.

    In February 2007 we became Prime members. Has every Prime order arrived in two days? No. But my guess is that of the 600± Prime orders about 12 have been late and at least half of those were weather-caused delays. Of the remaining six, almost all had to do with a period when Fedex was saving money with a "contractor" in our rural area and my wife complained when that appeared the "lateness" with that contractor was going to continue and got some kind of credit and for awhile everything came UPS.

    And yes, that is about 7 orders a month excluding digital orders. What can I say. We use Amazon for a lot. :shrug:
     
  11. Jan 13, 2014 #71 of 168
    billsharpe

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    I've had Amazon Prime for several months now. Most shipments arrive in two days, some in one day, and one (so far) took three days.

    I have no complaints. And I have also watched a couple of the free movies they offer with Amazon Instant Videos.

    What I really like is not having to pad my order up to $35 to get a free shipping offer.

    Bill
     
  12. Jan 13, 2014 #72 of 168
    dennisj00

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    And I'll have to confess that it's REALLY easy to buy with Prime coupled with one-click!

    No problems with delivery, actually amazed that a lot of things come by noon the next day that I clicked as late as 7:30.
     
  13. Jan 13, 2014 #73 of 168
    Lord Vader

    Lord Vader Supreme Member

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    This is really irritating me now. I ordered something last Tuesday night, the 7th, as a gift for someone whom I was going to see yesterday, Sunday the 12th. It was a Prime product and supposed to be delivered per Amazon: "Your guaranteed delivery date is Friday, January 10, 2014." Well, Friday came and went and nothing, except a "final" tracking Email from UPS saying the package was being delivered via Surepost and handed off to the USPS. Nothing Saturday, so I contacted Amazon yesterday. I received from them an Email saying that their shipping dept. spoke to a UPS spokesman who said the package would "definitely be there on Monday."

    Well, it's Monday, and nothing has arrived. Worse, no one knows where the package actually is or even when it will arrive! I am so d--n sick of most of my packages being sent Surepost. It's as if almost every one of them is being delivered that way, making ALL of those arrive much later than 2 days.
     
  14. Jan 13, 2014 #74 of 168
    peds48

    peds48 Genius.

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    dont know why you are getting so irritated. vote with your wallet and stop doing business with them


    Sent from my iPad using DBSTalk
     
  15. Jan 13, 2014 #75 of 168
    Lord Vader

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    I just might have to.
     
  16. Jan 13, 2014 #76 of 168
    Supramom2000

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    I haven't had any problems with Amazon Prime, but items I ordered through Rakuten.com were transferred to USPS the same way, and then delivered a good week late, each one. One I even tracked as having reached my local post office and then it was sent down to California before it finally made its way back to me in Washington.
     
  17. Jan 13, 2014 #77 of 168
    lwilli201

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    I hate SurePost. I have had some shippers (not Amazon) use UPS SurePost. It is irritating when the UPS truck drops of my package at the post office which is about 6 blocks from my house then stops and delivers a package next door. I will not get that package until the next day.
     
  18. Jan 14, 2014 #78 of 168
    Lord Vader

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    Are you serious? That's simply comical.
     
  19. Jan 14, 2014 #79 of 168
    SayWhat?

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    Assuming this person's birthday is on the 12th every year, you should have sufficient time to plan further ahead than 5 days.
     
  20. Jan 14, 2014 #80 of 168
    fluffybear

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    You must be special! I went back through my last 12 orders (just over a month worth) and only 1 came by Surepost, a book which I ordered on Friday and arrived yesterday.
     

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