Is directvprotectionplan@mcmgo.com a spoof?

Discussion in 'DIRECTV General Discussion' started by huzbo, Mar 7, 2015.

  1. Mar 7, 2015 #1 of 56
    huzbo

    huzbo Member

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    I received an email from directvprotectionplan@mcmgo.com titled Directv Protection Plan.

    It seems to indicate that I have signed up for the Protection Plan, which I haven't. On some of the links in the message I get a warning that mcmgo is blacklisted, do I really want to go there? I don't see anything in my account that says I signed up.

    Is this just a spam? It seems to have my correct acct# shown as Plan Number.
     
  2. Mar 7, 2015 #2 of 56
    dennisj00

    dennisj00 Hall Of Fame

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    This should be your first clue . . . do all the links in the mail go back to them? or some .ru or .jp . . .
     
  3. Mar 7, 2015 #3 of 56
    huzbo

    huzbo Member

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    They all seem to go to email.mcmgo.com
     
  4. Mar 7, 2015 #4 of 56
    Mgibsoj

    Mgibsoj New Member

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  5. Mar 7, 2015 #5 of 56
    huzbo

    huzbo Member

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    Well, I just learned from D* that this is in fact a client of theirs. I also learned that the PP is automatically enrolled for me whenever a replacement or technical service is required. I can cancel it, but then I'll be charged the full price of the receiver.
     
  6. Mar 7, 2015 #6 of 56
    longrider

    longrider Well-Known Member

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    There is something not right there, receivers are always covered. All the PP does in regard to receivers is it waives the $19.99 shipping and handling for a replacement and if you own your receiver the replacement will be owned. Without the PP the replacement for an owned receiver is now leased. Where the PP really comes into play is service calls. $49.99 without, free with PP. Auto enrollment never happens
     
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  7. Mar 7, 2015 #7 of 56
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    I have the Protection Plan. It's strictly customer's decision to enroll, not automatic. Sounds like a scam.
     
  8. Mar 7, 2015 #8 of 56
    Mgibsoj

    Mgibsoj New Member

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    Thanks for the update - I stand corrected. Not a good way to run a business - can't tell their clients from the scammers. Glad to hear that your plan number wasn't accessed through some other means though...
     
  9. Mar 7, 2015 #9 of 56
    huzbo

    huzbo Member

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    I just got off the Live Chat with D*. They informed me that was the new policy. I also thought it was as mentioned above, but apparently it's been changed. Nice that they don't tell about it, eh? Probably buried in the new fee structure.
     
  10. Mgibsoj

    Mgibsoj New Member

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    Starting to sound like an AT&T company.
     
  11. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Still doesn't sound right. Did you get the person's name and ID number you talked with?
     
  12. huzbo

    huzbo Member

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    No
     
  13. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Call back (1-800-531-5000). Get them to confirm in writing that this is legit and get names and ID numbers from everyone you talk with.
     
  14. huzbo

    huzbo Member

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    Ok, so now off the phone with D*. Talked to someone named Taylor (couldn't understand his accent to get #) who confirmed that that was the policy. Got transferred to Technical, Tammy 416175. She seemed pretty knowledgeable. According to her, this has been the policy for at least as long as she's been there, 2 yrs. Offered to cancel the PP. Said they wouldn't charge the $99 for the H24 since it's already been provided. But since I'm also still having another issue with HD on an H20, ( I decided to keep it for now until that's resolved in case I need a service call. She didn't have any knowledge of mcmgo.com since that's not in her area. The reason they automatically add PP is to save us the cost of the replacement receiver and the shipping. She did add 3 mon free HDMovie pack for the trouble.
     
  15. inkahauts

    inkahauts Well-Known Member

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    Something is still wrong. What exactly is going on that you needed replacements and such. They don't charge full pop for replacements.
     
  16. huzbo

    huzbo Member

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    MI
    One H20 had distorted video from the composite outs and nothing from the component outputs. I called and explained the problem and they sent me an H24 as a replacement at no charge. I was a bit surprised that there was no shipping charge. On the same date they signed me up for the PP, allegedly to avoid the replacement and shipping charge. However they never told me about it at that time. I found out about it today and at least 3 CSRs told me the same thing. I'd inquired about getting that receiver replaced a few months ago when it first started acting up and was told that they charge full price for replacements plus shipping without the PP.

    I have no idea if anyone else has gotten a replacement recently for just the shipping without the PP.
     
  17. inhd40

    inhd40 Mentor

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    I recently got an HR34 replaced for free with no shipping. I just checked my account online and could not find anything but my new statement should come out tomorrow so I should know then if I have been enrolled. They said nothing about PP when they told me they were shipping a replacement for free.
     
  18. alnielsen

    alnielsen Godfather

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    I know this is a little off topic to the thread topic. But, the distorted video could be due to bad RGB cables. These are analog signals, so the quality does matter. The ones supplied with the receiver are crappy.
     
  19. litzdog911

    litzdog911 Well-Known Member

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  20. huzbo

    huzbo Member

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