I have had log in problems for at least 6 months. Ever since I went to a HD receiver and paperless billing. System tells me my user name is incorrect, them it tells me my password is incorrect. Tried 3 on line chats and those folks were useless. Was referred to the "System Specialists" but those folks were just as useless but used bigger words. Getting the feeling DN doesn't WANT me to control my account. Cable looks better and better all the time.