I've been a D* customer since the early 90s. I have never had a problem with support before. But, I just tried to drop a few premium channels. It took me over an hour and 5 different people over 3 attempts to call. Disconnected the first time, CSR couldn't call up my account the 2nd time said she would transfer me, but instead it put me onto the AT&T phone service call system. It took almost 20 minutes just for me to figure out the dude on the other end wasn't with D* but AT&T as he fumbled around trying to find my account info. 3rd time finally had to go through a bunch of the sales pitch crap, only to have her cancel the wrong services .. I have always had good experience with D* support up until this call. I'm just curious if this is now the norm?