Is it just my area or everywhere where getting a service call is a challenge. Our service went out last Wednesday (I am assuming a bad SWM). Their service hours here during the winter are 8:00 to 4:00. Unfortunately, my wife and I recently started new jobs and we can't take time off during the day for a service call. I told them I would be available after 4:30 on any day. They made an appointment for yesterday, and put a note that nobody over 18 would be available before 4:30. Of course the guy shows up at 3:30 and leaves telling us we need to make another appointment. All they could do was offer a Saturday appointment. After calling DirecTV and talking to the CSR, Retention Specialist, anf the Office of the President, their only "solutions" to my problem were: "can't you get a relative to let us in?", NO, "can't you get a neighbor to let us in?", No, they all work like we do, "can't you take a half a day off of work ?", No, I'm new here and don't want to take a chance of losing a job for TV, besides a give a kid who was in a bad car accident a ride in to work with me, and I can't ask HIM to lose a half a day of pay for you to service my system. So it has become apparent that if I have an equipment failure, I have to wait between 1 to 2 weeks for service. Is this normal or just a local issue?