I had a new install with dvr and 2 other boxes installed, MRV included along with cinema package, etc. I slowly have been playing with the system, since moving into the house at the same time, and just realized they really should have installed a DECA unit, or equivalent, when they put the system in, but didn't. So I called tonight about getting the internet hooked into my system and was forced to go thru 3 different techs before demanding to speak with a supervisor, because they all wanted me to pay the $85 for the wireless cinema kit that should have been installed with the system. It appears that if you don't know they screwed up the install in first 14 days then they want you to pay to fix it, which I found unacceptable. I did have internet when they installed the system, they put the box beside the router, but never hooked it up. My question is: is this the normal customer service process with DIRECTV ? Everyone was polite etc, just took 45 minutes to shuffle thru multiple levels of support to finally get the situation handled without me having to pay for the additional Wireless kit. Thanks in advance.