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Is it just me, or does D* want it both ways?

Discussion in 'DIRECTV General Discussion' started by gsanders1, Dec 30, 2009.

  1. gfrang

    gfrang Hall Of Fame

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    I absolutely agree 100% with the op their should be no price increase when on a commitment.This is the most one way company i had ever seen.
     
  2. Shades228

    Shades228 DaBears

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    Each type of company does things differently. To use Verizon, since it was used prior, they do not make you change your plan. However if you have an older phone, and didn't have the data plan, then upgrade to a newer pda phone you are required to have the data plan even if you never use the internet. While most people will some people may only use it on wifi when at home and just want the capabilities of the phone. So every company has ways to get more money that may or may not be something people agree with.
     
  3. Beerstalker

    Beerstalker Hall Of Fame

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    I disagree, new towers don't give you new features or allow you to access more content. They only extend your existing service to a new area.

    Adding more channels, more On Demand Content, etc is more like adding minutes, text messages, data, etc to your plan, which the cell phone companies do not do unless you change your package and agree to the new pricing.
     
  4. Shades228

    Shades228 DaBears

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    Not correct actually. New towers carry the newer equipment such as 3g/4g capabilities. They also have smarter switching technology to help with pass offs.
     
  5. freerein100

    freerein100 Legend

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    if your current plan does not include 3g/4g access you will not get 3g/4g access w/o upgrading your plan and in most cases your phone also
     
  6. jpl

    jpl Hall Of Fame

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    So, you want a lower monthly cost on your equipment... AND a lock in on your service? That would be called having your cake and eating it too. It all depends on the nature of your contract. DBS companies put you in a contract to defray the cost of the hardware... not to lock you into a specific service contract.
     
  7. jpl

    jpl Hall Of Fame

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    I agree... that was an incorrect analogy. I'm not sure why this is so hard to get, actually. Companies have contracts for different purposes. Many companies use the contract as a means of locking in your service. Meaning that you get a discount on your service in exchange for agreeing to lock in for a certain period. Verizon does this with FiOS. In such a plan, I'm locked into my current service level. That's what I agree to. If I decide to change service, I can do that, but I lock in at whatever the current plans are. So, for example, when Verizon instituted their new Extreme HD plan, I was able to upgrade to it, even though my contract at the time was only a couple months old. They just renewed my contract, at the current market rate - at whatever the going rate is at the time I locked in. That superceded my past contract. The one thing I can't do while in an existing contract is reduce my service level. Doing that means that I'm going to get hit with that ETF.

    DBS companies are totally different. They put contracts not on the service, but on the hardware. You get a discount on the hardware in exchange for locking in for a specific period of time. Their contracts don't cover service. That's no different, btw, with add-ons with my FiOS service. That movie pack that I pay for isn't covered by the contract, so if they increase the price of that sucker, I pay it. But likewise, I can cancel it without violating the terms of my contract. I'm not sure why this is so hard to understand, to be honest. DirecTV gives you a discount on the hardware in exchange for the contract commitment. It has absolutely nothing to do with locking in your service level price. I'm also at a loss as to why that's not legitimate (I've seen terms like dishonest used in this thread to describe it - it's nothing of the sort... it's totally honest... and it's all spelled out in the TOS... it's what you agree to when you sign up for service).
     
  8. gfrang

    gfrang Hall Of Fame

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    +1

    jpl, i just gave myself a +1 on this because i never felt so strongly about being right about anything else in my life.
     
  9. BKC

    BKC Icon

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    And there should be no commitment after the original one. For those who say it's to offset the price of the boxes you get when you upgrade, how many times do those used boxes they send get offset? :D
     
  10. rudeney

    rudeney Hall Of Fame

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    Excellent point.

    This whole argument is a bone of contention for me with regards to D*. Others have made the comparison to cell phone service and there has been the argument that D* is justified in price increases during a commitment because they add content. Well, Verizon adds content and does not charge extra. For example, they began giving us caller ID and there was no additional charge. I pay for data, and when they switched from "data over analog" to "2G" to "3G", my price did not change. In fact, my data plan price has gone down every few years as they have become more price competitive. I know that every two years (actually, i get it every one year) I can upgrade to a new phone for $100 off the published 2-year plan price. With D*, in only get an upgrade deal if the moon is in the right phase and the CSR I call has the right astrological sign and got at least 8 hours sleep last night and has a mother whose name begins with the letter "B".

    Furthermore, with cell phone service, when they come out with new features or plans, I can switch, which may cost me more or less for more or less features. Most of the time, my bill ends up going down as the new plan offers something closer to my actual needs (less anytime minutes, but more "free" calls to friend and family). Also, Verizon never removes any features or swaps them for others. For example, D* has swapped ESPN Classic for ESPN-U, and dropped Versus. Verizon has never, say, swapped my data plan for unlimited V-Cast, or dropped text messaging or caller-ID.

    The bottom line is that D* is making some very one-sided contracts. In the old days, people would line up to get in on this action, but now, there is more and more competition. As much as I like D*'s picture quality and hardware, there may come a day when they have nickeled-and-dimed me to death and the competition makes me a better offer. I mean, we're just talking about TV here. It's not like choosing somthing truly important like my spouse or even my car.
     
  11. bidger

    bidger Hall Of Fame

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    I agree, unless you're getting equipment with all charges waived, or a substantial discount on your monthly bill for a period of time, or premium channels included for free, and even then it should be made clear upfront just how long it extends the commitment. Other than that, I'm of the mind you fulfill that 18 to 24 month commitment, you're solid. I think it's one of things that will be scrutinized with DirecTV, along with giving customers access to their commitment time remaining.
     
  12. David MacLeod

    David MacLeod New Member

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    fwiw I've never gotten a "refurbed" cell phone when I extended cell contract.
    it would be a little less bitter if you got new boxes, or choice of boxes, but often you get a refurbed piece of crap that won't turn on or has the face plate fallen off.
     
  13. Shades228

    Shades228 DaBears

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    Does your cell phone company replace it for deliver and handling, or free if you subscribe to the insurance, for the life of the phone?
     
  14. David MacLeod

    David MacLeod New Member

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    both unicel and verizon have replaced phones for me after warranty (still during contract on verizon and well past contract for unicel) for free with no ship/handling fee or extension.
    have no idea about life of phone, never kept one long enough to find out, but the unicel replacement was on a 3 yr old phone.
     
  15. CJTE

    CJTE Hall Of Fame

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    If that's truely the case you should consider stepping outside and looking towards (not directly at) the sun. Assuming you're within the continental U.S., that is.

    Then take a deep breath of the air around you.

    And remember that in their, on the magic box with the pictures and the sounds, you're inside, watching a little box. Versus life all around you.
    The world is not limited to the size of your television screen. Go out and enjoy it (the world).
     
  16. gfrang

    gfrang Hall Of Fame

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    Yea i practice Yoga every day.
     
  17. hilmar2k

    hilmar2k Hall Of Fame

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    That's an excellent point (one I actually came here just now to make, but you beat me to it). And at the end of that contract with your cell phone company, you own the equipment. You don't have to send it back to them for them to send it to someone else and collect the upfront and monthly fees all over again.

    Since the boxes need to be sent back to DIRECTV when service is cancelled, and they can send it to someone else, I don't buy the equipment cost issue as a reason for a contract. That just doesn't hold water. I completely understand (and agree with) a contract at the beginning of service to cover installation costs. But when I need a new receiver, that I am going to install myself, extending the contract is not necessary. Let's say they send me my fourth HR2x, and I cancel service one month later. What have they lost, exactly? They are going to get that HR2x back and they will send it to someone else.

    The arguement that the commitment is equipment related is completely bogus.....unless DIRECTV will let me keep the equipment at the end of the commitment.
     
  18. jpl

    jpl Hall Of Fame

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    As long as it makes you feel better. But in the real world, agreements (contracts) mean something. You can feel as 'right' about this as you want. It doesn't change the fact thta the business model that DirecTV follows is in direct contradiction to what you believe is 'right'.
     
  19. jfalkingham

    jfalkingham Godfather

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    "+1

    jpl, i just gave myself a +1 on this because i never felt so strongly about being right about anything else in my life."


    I hope your wife does not read this!

    assuming you are married of course :)
     
  20. jfalkingham

    jfalkingham Godfather

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    Pretty sure if a cell company changes the rates/charges to what you agreed to, then you have a period of time (14-30 days) post notification to cancel your service and avoid the ETF based on the commitment you agreed to.

    Whether this holds true today for all cell providers, I'm not sure. I do know that Sprint still has this in their ETF agreement.

    If you return the equipment in like new condition, and you already paid a subsidy at the start, then you should be able to leave your commitment if circumstances change.

    Having you locked in for 2 years NO MATTER WHAT is a bit crazy. But then again we must be crazy for agreeing to it over and over :sure:
     

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