Is my Genie receiver going bad?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by yellarcat, Dec 8, 2016.

  1. Dec 8, 2016 #1 of 14
    yellarcat

    yellarcat New Member

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    Here's my situation: we moved about a month ago. The installer put a new dish in and ran new coax for my HR44, C41, and HR24. Everything worked fine. Since then the HR44 has frozen a couple of times and I had to RBR and I have had about three or four random 771 errors but all of the channels we watch were fine and there were no problems with the guide.


    When we tried to turn the tv on this morning the HR44 would not come on. I did a RBR and when it finally did come on I had a 771 error. This time I couldn't get any channels and the guide wasn't working, however, I could still watch shows that I recorded. I know it's not a problem with the dish because the HR24 works just fine.


    Any thoughts before I call Directv when I get home this evening?
     
  2. Dec 8, 2016 #2 of 14
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Is that an HR44-700? I had similar problems with mine, but they seem to have stopped.

    Rich
     
  3. Dec 8, 2016 #3 of 14
    jimmie57

    jimmie57 Hall Of Fame

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    Check any coax connections that you can get to. There might be one that was not tightened and is not working properly.
     
  4. Dec 8, 2016 #4 of 14
    yellarcat

    yellarcat New Member

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    It's a HR44-500.
     
  5. Dec 8, 2016 #5 of 14
    b52pooh

    b52pooh Cool Member

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    How do the signal strengths compare between the HR44 and the HR24? Could be just the path tpo the 44 that is bad. Simple test. Swap the 44 and 24 and see if the problem stays with the 44 or changes to the 24.
     
    jimmie57 likes this.
  6. Dec 8, 2016 #6 of 14
    tylorert

    tylorert Active Member

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    In my case, bad wiring was at fault. My cables were being pinced at the connector at the splitter (cheep aluminum connector crimp) Mine would loose signals. The slowness could be fixed with a CLEARMYBOX search. I recommend you check your cabling. Also look around where the could be water in the lines.
     
  7. Dec 8, 2016 #7 of 14
    inkahauts

    inkahauts Well-Known Member

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    Yeah. Bad connection could easily be the issue. Maybe if he posts signal strength screens and even deca network strength it will be more obvious.
     
  8. Dec 8, 2016 #8 of 14
    tylorert

    tylorert Active Member

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    In my case, signals were perfect, Deca signals? Ive never seen that option. We have a simular setup but +1 genie. We would get good signal then we would loose tuners 3-5 (NUMBER ORDER)
     
  9. Dec 8, 2016 #9 of 14
    trh

    trh This Space for Sale

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    The TS has a Genie. So do you have two Genies or did you mean you have two Minis?
     
  10. tylorert

    tylorert Active Member

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    Mini not genie ;)
     
  11. yellarcat

    yellarcat New Member

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    So I moved the HR44 to the room with the HR24 and it worked fine. I moved it back and disconnected and reconnected all coax cables with the SWIM splitter and power supply and now it works. None of the connections were loose; in fact, I had to get a wrench to loosen them because they were so tight. Maybe that was the problem. Thanks for everyone's help.
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    Have to be careful when using a wrench. Those barrels can turn on some devices, especially the 24s. I've lost more than one 24 because a barrel turned and broke the interior connection. Hand tight is good enough.

    Must have been a coax connection, no?

    Rich
     
  13. yellarcat

    yellarcat New Member

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    Unhooking them is the only thing that I did so I can only assume it was the coax connection.
     
  14. peds48

    peds48 Genius.

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    It could have been static electricity build up. Removing the coax discharges the build up.


    Sent from my iPad using Tapatalk
     

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