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Is my HR20-700 on its last leg?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by n3ntj, Jul 27, 2010.

  1. n3ntj

    n3ntj Hall Of Fame

    Dec 18, 2006
    I've had my HR20-700 since December 2006 (IIRC) and sometimes when I 6 sec replay live TV or watch a recorded show, the audio drops out for anywhere from 0.5 secs to maybe 2~3 secs and then comes back. This appears to happen randomly. If it happens and I hit PAUSE and then PLAY again, the audio comes back. The video does not drop out. I can hear the HDD churning as well when this audio dropout happens.

    I would imagine that this is an indication that the HDD in my HR20-700 is on its last leg.

    1. Would it make more sense to add an eSATA HDD? This would effectively erase everything saved on the internal drive, correct? AND parallel drives (one internal and one external) are not currently supported by D*. OR

    2. Call D* and try to get a replacement (I'd probably end up getting an HR22 or later as these are the newer HD DVRs). I'd have to sign up for the Protection Package. I'd also have to get the AM21 OTA tuner for $50 more. OR

    3. Obtain a leased HR2x via Amazon (around $199) or other vendor and send back the HR20-700 to D*. I'd again also have to get the AM21 OTA tuner for $50 more.

    Ideas or suggestions?

    Is it possible to replace the internal HDD? I know these are leased units and since my unit may be near the end of its serviceable life anyway, am I really voiding a warranty by opening it up and replacing the HDD? I've built numerous computers, so replacing a HDD would be very easy for me to do.
  2. finaldiet

    finaldiet Hall Of Fame

    Jun 13, 2006
    They should replace it since its a lease unit. Mine took a dump last week and when tech came out to replace I asked him if he had any HR24's on truck. He said yes and if I wanted that. I said sure and that is what he gave me. He also found a wiring problem and replaced wiring and dish with SWM for both receivers.I have protection plan but believe they will replace yours because its leased.
  3. RoyGBiv

    RoyGBiv Icon

    Jul 24, 2007
    Without the protection plan they will usually replace it for the cost of shipping, about $20.

  4. davring

    davring Hall Of Fame

    Jan 13, 2007
    I had the same symptoms with my HR20-700 and as I didn't want to lose the reliability of the HR20 I replaced the internal drive with a 1.5 TB WD drive. If you prefer D* to replace the unit you do not need to have the PP. I am certain you are aware you really are not supposed to open the unit, keep your shades drawn:)
  5. TomCat

    TomCat Broadcast Engineer

    Aug 31, 2002
    It might make sense, but you have to make sure you have a HDD that will work eSATA, such as a EADS or EVDS from WD. And your problem may not be a HDD problem; it may be a PS problem or even something else. In such a case, an eSATA will probably perform about the same as the internal drive.

    This does not erase the internal drive; on bootup, if it sees the eSATA, it opts to mount just that drive. If it does not see the eSATA, it opts to mount just the internal. You can switch back and forth, but it means turning the eSATA enclosure on/off and rebooting. Cabling can stay intact.

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