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Is the Directv Protection Plan worth it?

Discussion in 'DIRECTV Programming' started by dcanesdbs, Oct 24, 2007.

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  1. SParker

    SParker Active Member

    1,588
    2
    Apr 27, 2002
    I think its worth it. I had one guy come out and put on new connectors, that didn't help so another guy came out the following few days and put up a new slimline.
     
  2. cody21

    cody21 Icon

    523
    0
    Sep 26, 2007
    I have to agree here... I mean WTF? First the REQUIRE me to junk my HR10-250 to get the new HD channels. Then sign a 2 Yr. Lease on all 3 of my receivers. So what they[re saying is if their LEASED equipment fails or the "system" needs a service call to fix, tough ... it's on my dime ... or I must re-sign up for another 2 yr at that point...

    man .... cable cable cable.. I'm coming back to you as soon as this 2 year committment is over. I'm really feeling sorry I ever did this upgrade. (Oh, and I WAS an 11 year Premier Customer... about $20,000 in D* hardware and subscriptions )
     
  3. aphoward

    aphoward Legend

    207
    0
    Sep 8, 2006
    FYI, there is some misinformation here.

    Your leased equipment (i.e. receivers) are covered under the lease agreement, and if something goes wrong with the hardware, it is on D* to replace it for you. They will not charge you for the equipment or the labor if a service call is needed. That's all part of the standard lease agreement (hence you don't own the hardware, so you don't have to pay for it if something goes wrong.

    The protection plan covers your non-leased equipment, meaning your wiring and dish itself, as well as dish alignments. Personally, living in Chicago, I'd rather pay the $6 a month than take the chance my dish gets blown away and is destroyed.
     
  4. davring

    davring Hall Of Fame

    6,417
    1
    Jan 13, 2007
    I have been with D* over 12 years, during that time they replaced a Tivo and a standard receiver, I paid shipping only. After hurricane Wilma they peaked my dish, after I put it back up, N/C. I've saved $864.00. They always cover equipment.
     
  5. Swheat

    Swheat Legend

    125
    0
    Aug 10, 2005
    I've had to have a couple of service calls this year for alignment issues, both after strong wind storms. So the plan is working out for me so far. I also like having the peace of mind that I get.

    The side of my house the dish is on slopes downhill rapidly away from the house and there is no way I'm getting up there on a ladder.
     
  6. rlgold88

    rlgold88 Godfather

    328
    0
    Aug 30, 2006
    Since you hate D* so much just pay the termination fee and go to cable now instead of always being in a bad mood for two whole years. For what 300+ you can be in a great mood with cable and have absolutely no problems what so ever because cable does no wrong and ?? Why have you stayed with D* so long if you cant stand the way they do things. Termination fee is cheap compared to what you have spent the last 11 years. Good luck with cable you will need it!
     
  7. spartanstew

    spartanstew Dry as a bone

    12,566
    61
    Nov 16, 2005
    Wylie, Texas
    I've been with D* for about 8 years and I've NEVER had a service call. I've also NEVER had a DVR fail on me (I'm on my 6th right now - 3 are currently being used and 3 have been sold over the years). I would have wasted $600 or so if I would have had the protection plan the whole time. Don't see any reason to start it now.
     
  8. TermiNader

    TermiNader DIRECTV since 1997

    141
    0
    Jul 10, 2007
    I have been a DIRECTV customer for 10 years and never had the protection plan. I did hardware replacement myself, installed my own dish and did my own alignments (1 or 2) as needed.

    Now that I have been upgraded to HD and have two HR-20s, I was tempted but didn't go for the protection plan.

    After a fierce windstorm here in SoCal, my dish was knocked out of alignment. I don't want to learn how to align the 5LNB dish or spend time on my roof now. DIRECTV offered to waive the $14.99 visit fee if I signed up for the protection plan. Otherwise, it would be a $70 service fee.

    So I chose to break even for the first year with a potential upside for additional service and then decide if I want to continue the protection plan after that.
     
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