Please do PM the DIRT rep above (Ray C) who offered to help. The DIRT reps that post here are Dish employees that have been able to help lots of customers. It sounds like you got jerked around by the techs, hopefully they were not Dish employed techs... I had an experience like yours with a different product, not Dish... where I had a partial install and they wanted me to sign paperwork. I finally agreed to sign BUT before I signed, I wrote on the signature like all the stuff they had yet to complete. I got a call the next day because the parent company for whom they were contracted to do the installs was not happy and would not pay them until they completed the install for me. I was glad I wrote that on the paperwork, or else I might have had a problem getting the installation finished. As it was, they were motivated to get it done so they could get paid.