Your right most GOOD techs would have... this one didn't. Sure free install... there is no such thing as a free lunch... if my monthly bill is on average $225 a month and I have a 24 month commitment... I have one HR20, and 3 SD boxes... add it all up, about $6000. So what is free... like I said... I am paying for a service, I expect good service. Yes of course I take in to account that technicians have no involvement in the manufacturing... but he should have checked... and if I didn't... my brand new HDDVR would have been half useless for three to four days until I received a new one.. .and since it would have been a new install.. I would have demanded some sort of credit I would have gotten... So again... nothing is free... and they should just do their job right.