Thanks for helping out. I have been a DirecTV customer for 12 years but recently switched to Dish and pretty confused about a lot of things. But I will only bother you with one. I upgraded to the Super Joey this week just to have additional tuners. But, I would like to completely start my hopper over and reset up all of my timers, favorites and all that just like I did when I first plugged it in. Reformat it? With DirecTV you could do this inside the menu. All I can find on the hopper is reset defaults and this doesn't do what I want. Is this even possible? Dish advised me to pull the plug for a bit.. that did nothing at all. Thanks for your help!!