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Issue: HR24 can see HR34 no options to Play, Delete, etc.

Discussion in 'DIRECTV Connected Home' started by Jace, Aug 12, 2012.

  1. Jace

    Jace Mentor

    Sep 6, 2006
    I'm having an issue since my HR34 took a software update on Thursday 9/August.

    My HR24 can see the playlist of the HR34 but there is no left menu option to play, delete, keep, etc. (see attached pic).

    I've tried the normal troubleshooting of reseting both the HR34 & HR24, making sure the network is working, and also making sure that "allow, allow, allow" on the HR34 for Whole Home authorization.

    Any other guesses?

    Attached Files:

  2. dennisj00

    dennisj00 Hall Of Fame

    Sep 27, 2007
    Lake Norman, NC
    Menu reset both boxes.
  3. Jace

    Jace Mentor

    Sep 6, 2006
    Yes, I have reset both boxes multiple times.
    Also reset my router.

    After some more investigation it's just shows recorded 8/9 and earlier. New shows recorded on the HR34 are showing the left menu... weird.

    I also just figured out I can hit the "Play" button while on the show in the list and it will play. Definitely related to the recent HR34 update.
  4. dihawk57

    dihawk57 New Member

    Mar 9, 2012
    Thanks Jace !

    I too just ran into the same problem you had in August. I tried the play trick on the list and it worked. At least now I can watch all my recordings. Things I recorded last night on the HR34 are playing back like it's suppose to.
  5. nelsonrl

    nelsonrl AllStar

    Aug 15, 2007
    I have the same issue. Strange thing is that is only on some shows, not all of them. Thisnhappens on both on my HR24's and on the shows. Thanks for the play trick.

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