Issue in trying to use a 322 receiver and 500 Dish at camp

Discussion in 'Standard Definition Receiver Support Forum' started by mpilihp, Oct 12, 2014.

  1. mpilihp

    mpilihp New Member

    15
    0
    Sep 29, 2014
    Maine
    So my effort to use a HD dish failed so I bought a 500 dish identical to the one I have at home. Brought it and my 322 dish (second in system) to camp and installed. We got it aligned and got signal, 54 on the meter was the best I could get. When I did the switch test it passed all three steps and looked good.

    The receiver then downloaded the program guide and then came up with the error something like this "Your card is not subscribed to this channel.... I can go to the channel guide and can see all the channels but they are listed in green and when I click on it we cannot view it.

    So I took the receiver home and hooked it back up the same as it was before and fired it up. I get the same error that THe card is not subscribed to this channel.....


    SO I called DIsh and spend an hour on the phone doing different things and they say there is a technical issue with the dish or cabling and want to send a tech. My primary receiver works find so I dont think its the dish at my house and I dont think its the cabling..

    Any suggestions on what is wrong?

    Thank YOu

    ~ Phil
     
  2. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    49,300
    1,714
    Apr 17, 2003
    Michiana
    Green is a color DISH uses for unsubscribed channels that can be instant ordered. If everything is working one should be able to click on one of the green channels and be taken to the customer service app on the receiver where one will be given the opportunity to subscribe to the channels.

    When you log in to MyDISH online does your 322 show up? Is it connected to a phone line?
     
  3. mpilihp

    mpilihp New Member

    15
    0
    Sep 29, 2014
    Maine
    Hi so when I click on one of the green channels it does as you said and tries to call customer support. We do not have a land line so the box cannot make a call, we only have cell phones, the boxes have never been connected to a phone line.

    When I log into MyDish my 322 does show up and the customer rep I spoke to saw it and said it should be fine. I have to think its an issue with the 322 receiver or the smart card.

    THanks ~ Phil
     
  4. RBA

    RBA Well-Known Member

    1,288
    107
    Apr 14, 2013
    TEXAS
    Is this 322 new to you or has it been working on your account? Have you recently run a check switch? Is it up to date on software?
     
  5. mpilihp

    mpilihp New Member

    15
    0
    Sep 29, 2014
    Maine
    Hi Ive had it as part of my system since we got it back in 2006. It worked find at home, I then brought it to came and tried several times to make it work. I am wondering if part of the issue is for weeks its been sitting unplugged/unconnected at camp.

    When I brought it home to see what it does there, it is doing teh same thing, getting the SmartCard has no subscribtion to channels error.

    ~ Phil
     
  6. JR_Baas

    JR_Baas AllStar

    69
    0
    May 5, 2005
    Ask for a hit on the receiver. It will lose programming after sitting for a while. If the support person asks for a trouble code, give them 005.
     
  7. jsk

    jsk Icon

    804
    15
    Dec 27, 2006
    Fallston, MD
    Also, you should change your service address and temporary deactivate all other receivers while you are at camp to keep everything legal.
     
  8. mpilihp

    mpilihp New Member

    15
    0
    Sep 29, 2014
    Maine
    Thats what I think the customer rep did and I did tell them the 005 code. Thanks
     
  9. mpilihp

    mpilihp New Member

    15
    0
    Sep 29, 2014
    Maine
    I know per the letter of the agreement this isnt correct but I know people do it when they go camping. I also have read in other posts that Dish Network appears to turn the eye to this as long as your not using a receiver in both locations at the same time. We only go up for weekends off and on so not worth the hassle to call every time..
     
  10. mpilihp

    mpilihp New Member

    15
    0
    Sep 29, 2014
    Maine
    Update, so I called DN support again last night, got a different person and they did a ping to my box again and this time it took and it is working.

    I asked a bunch of questions to see about saving some money and he indicated that the $8 a month cost for maint is not only for site visits but also to replace a broken reciever or remote, which reading other threads it sounded like they would replace the hardware if it died without this maint fee, IE the maint fee was for site visits and not hardware.

    Anyone have experience of not having the maint fee and getting their hardware replaced?

    Thanks

    ~ Phil
     
  11. RBA

    RBA Well-Known Member

    1,288
    107
    Apr 14, 2013
    TEXAS
    If you own the equipment it is your expense to repair it. If DISH owns the receiver and you lease it from DISH they will repair it/replace it, there may be shipping charges.
     

Share This Page

spam firewall