I have been a customer of Directv since 95. Until about 3 months ago my service has always been very good. I started having some isues with my old DVR that I had used for 5 or so years. When I called Directv they told me this equipment needed to be upgraded and suggested the whole home system. Looked like a decent thing on the surface. Since that time I have had three seperate issues with the system that had to be handled by an in home tech. I was without service for a week one time and will be out for 6 days with my current issue before a tech arrives. The worst part is that Directv has the most user unfriendly service arragement. You must schedule a day and stay home and wait. They offer a four hour window but in my case it requires taking a day off of work. So three vacation days wasted over three months. The new equipment is junk. If you are looking at it for an upgrade I strongly suggest not doing it. If you are a new customer looking at Directv as your provider please look somewhere else. I am not sure what happened but they are not the same company that I once sang the praises of. At this point I want out of my agreement. It is always less expensive to keep a customer than it is to find a new one.