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It's Official! I've stumped the TurboTax tech support people--program won't open

Discussion in 'Tech Talk - Gadgets, Gizmos and Technology' started by Lord Vader, Jan 17, 2012.

  1. Feb 3, 2013 #241 of 257
    jimmie57

    jimmie57 Hall Of Fame

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    Did you uncheck the box about the 24 hours ?

    I had a problem with a program ( online banking ) recently that no one could help me with. The site was called Netteller ( the company that wrote the software ). I did a search for "nett" using windows search and discovered that there were several JS ( Java Script ) files that were on my machine and some cookies with that in them also. Since it was web based i had nothing to lose to delete them and let the web sire remake them when I logged back on.
    It worked.

    You might try searching to see what you can find. Since you seem to have multiple versions of TT on your machine you would only want to delete new files recently created.

    If none of the above works, I am out of suggestions.
     
  2. Feb 3, 2013 #242 of 257
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    I only have TT2012 on my PC now, in the XP environment running as Virtual PC. I'll try your other suggestions to see if that makes a difference, but I'm not holding out any real hope, to be honest with you.
     
  3. Feb 3, 2013 #243 of 257
    jimmie57

    jimmie57 Hall Of Fame

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    After the uninstall be sure you search drive "C" and not just the Libraries.
    I just did this on mine and I did not see any JS files but there could still be something not deleted from the uninstall.
    Since you only have the one version I would delete all that it finds.
    Good luck.
     
  4. Feb 3, 2013 #244 of 257
    Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Did some cleanup in Aisle 3. There are some topics that go too far, even if not meant to be real.

    Thanks for understanding,
    Tom
     
  5. Feb 3, 2013 #245 of 257
    RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

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    Are we casting Resurrect on this discussion again? Use the web version. It's identical. I forget what reasons you had last year for not doing it. It's really, really amazing you went back to the disc version considering the issues you had last year.

    What was that Einsteinian definition of insanity? Doing something over and over expecting to get different results?
     
  6. Feb 3, 2013 #246 of 257
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    What? Do the online version so your returns are saved on a server that the Feds can easily access one day when they want? No thanks.
     
  7. Feb 3, 2013 #247 of 257
    Hoosier205

    Hoosier205 Active Member

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    No.
     
  8. Feb 3, 2013 #248 of 257
    armophob

    armophob Difficulty Concen........

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    I thought Ray was the guy who finnally got around the XP window?

    "Well, today Ray called me back. He spent about an hour doing some additional things and voila! It updated and works completely.

    Total support time including 2 previous calls to TT support: 9 hours. "
     
  9. Feb 3, 2013 #249 of 257
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    Didn't help me. I'm using the XP workaround.
     
  10. Feb 3, 2013 #250 of 257
    armophob

    armophob Difficulty Concen........

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    Your resistance towards the online version is the "cloud" storage of information?
    Do you feel that the hard disc version does not use this as well?
    I don't know, I am just asking if anyone does.
    I suppose if you do not e-file it would remain local.
     
  11. Feb 3, 2013 #251 of 257
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    I don't want my tax returns stored on the cloud.
     
  12. Feb 3, 2013 #252 of 257
    Hoosier205

    Hoosier205 Active Member

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    Then use different software.
     
  13. Feb 3, 2013 #253 of 257
    Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    It's a tough call for me. Cloud vs. IRS (hopefully) internal cloud.

    Since I like having my own backups, I have stuck with having the software, but I gave up on TurboTax quite a long time ago. I know longer remember what issue I had, it might have been just how poorly it imported data from previous years?

    Peace,
    Tom
     
  14. Feb 3, 2013 #254 of 257
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    I just used the XP virtual PC, which actually worked out well enough.
     
  15. Feb 6, 2013 #255 of 257
    RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

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    If you're doing your taxes and not sending them to the Feds I think I figured out what your problem is.
     
  16. Feb 6, 2013 #256 of 257
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    :raspberry
     
  17. Feb 6, 2013 #257 of 257
    RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

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    :D:D:D :lol::lol:
     

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