It's Official! I've stumped the TurboTax tech support people--program won't open

Discussion in 'Tech Talk - Gadgets, Gizmos and Technology' started by Lord Vader, Jan 17, 2012.

  1. Jan 17, 2012 #21 of 257
    Lord Vader

    Lord Vader Supreme Member

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    Yup. More times than I can remember.
     
  2. Jan 17, 2012 #22 of 257
    shedberg

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    Another obvious thing, have you checked for viruses or HDD issues?
     
  3. Jan 17, 2012 #23 of 257
    kiknwing

    kiknwing Godfather

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  4. Jan 17, 2012 #24 of 257
    shedberg

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  5. Jan 17, 2012 #25 of 257
    Lord Vader

    Lord Vader Supreme Member

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    Yup. Virus free and the drive checks out fine.

    At first it was a download, which wouldn't even install due to a bootstrapper error problem. So, I picked up the CD of Deluxe on sale. That installed fine, but the program wouldn't open. Next, support gave me a free download of Premier, which installed fine, but again, would not open once I tried to launch it.

    Nope. This PC is only 7 months old, so there is nothing related to TurboTax on it, save for my tax files from last year.
     
  6. Jan 17, 2012 #26 of 257
    HDJulie

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    Did you look in Event Viewer? I forget if it shows application issues
     
  7. Jan 17, 2012 #27 of 257
    kocuba

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    Have you checked the Event Viewer for any messages?

    Control Panel | Administrator Tools | Event Viewer

    Maybe something under Applications/

    Also could run Process Monitor

    http://www.techspot.com/downloads/3929-microsoft-process-monitor.html

    Run that and then try starting TurboTax. Then Filter by the turbotax executable and while it might not help you it could help their tech support.

    Just my .02
     
  8. Jan 17, 2012 #28 of 257
    Lord Vader

    Lord Vader Supreme Member

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    Here's what the compatibility check shows (see attached file).

    BTW, there is no option for me to run the program as an admin via the method you suggested.
     
  9. Jan 17, 2012 #29 of 257
    armophob

    armophob Difficulty Concen........

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    I have used the online version of Premier for a few years now. But as I remember, when you purchase it for download, can't you request a hard cd with that price?
     
  10. Jan 17, 2012 #30 of 257
    spartanstew

    spartanstew Dry as a bone

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    Me too, haven't bought the disc in several years - and TT is free for BofA customers to boot.
     
  11. Jan 17, 2012 #31 of 257
    Marlin Guy

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  12. Jan 17, 2012 #32 of 257
    Lord Vader

    Lord Vader Supreme Member

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    This is the first I've heard of .NET 4.5. I've downloaded it and will run it to see if that makes a difference.
     
  13. Jan 17, 2012 #33 of 257
    mobandit

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    What anti-virus software are you running? Perhaps try to disable your av software and attempt to start it?
     
  14. Jan 17, 2012 #34 of 257
    Lord Vader

    Lord Vader Supreme Member

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    I was really hoping that downloading and installing 4.5 would work, but sadly, it did not. Problem still exists.

    I've gone farther than that--I totally uninstalled my AV program, then rebooted my PC, and re-installed TurboTax. Same problem. Just can't get it to open.
     
  15. Jan 17, 2012 #35 of 257
    The Merg

    The Merg 1*

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    With regard to the .NET fixes, have you tried completely removing all aspects of .NET and then using Windows Update to reinstall .NET? I have found that sometimes does the trick with regard to issues that are caused by .NET.

    - Merg
     
  16. Jan 17, 2012 #36 of 257
    Lord Vader

    Lord Vader Supreme Member

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    Yup. Did that a while back.
     
  17. Jan 17, 2012 #37 of 257
    RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

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    Request a refund and use the online version? I moved to that 3 years ago and it's worked phenomenally. Imported my old TT files, too.
     
  18. Jan 17, 2012 #38 of 257
    MikeW

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    I would un-install the program, then reboot. Log in and create a new user with admin priveledges. Log in as the new user and install the program. Could be an issue with the user profile that you are installing with.
     
  19. Jan 17, 2012 #39 of 257
    armophob

    armophob Difficulty Concen........

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    Why I was asking about getting the hard disc cd is that they may have a problem with the download at the remote site.
    Has anyone here downloaded it and had success? Or is everyone using the online version or a cd version?
     
  20. Jan 17, 2012 #40 of 257
    Lord Vader

    Lord Vader Supreme Member

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    Tried that, too, but it didn't work. There are very few options I haven't tried.

    TurboTax is telling me it's a Microsoft issue. Microsoft tells me it's a Dell issue. Dell tells me they want to charge me $129 to try and resolve the issue. Because the PC is 7 months old, it's beyond their free 60-day software repair time frame.

    I first installed the CD version of Deluxe--grabbed it on sale at Amazon a while back. When that didn't work, TurboTax support gave me a free, up-to-date version of Premier to download and install. I tried that, but it didn't work either.

    I may have to do the online version. Never went that route before, but it looks like I'm left with little else to do.
     

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