1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

It's Official! I've stumped the TurboTax tech support people--program won't open

Discussion in 'Tech Talk - Gadgets, Gizmos and Technology' started by Lord Vader, Jan 17, 2012.

  1. David Ortiz

    David Ortiz Save the Clock Tower!!

    2,427
    75
    Aug 21, 2006
    Fresno, CA
    Did you try creating a new user with admin rights, then installing/running the program as the new user? Sometimes a fresh profile can help.
     
  2. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    8,761
    42
    Sep 20, 2004
    Galactic Empire
    Off the top of my head, I don't remember, because that was done early in the many fix attempts.
     
  3. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    8,761
    42
    Sep 20, 2004
    Galactic Empire
    Yes, even the Dell tech tried that. No luck.
     
  4. David Ortiz

    David Ortiz Save the Clock Tower!!

    2,427
    75
    Aug 21, 2006
    Fresno, CA
    Technically the administrator account is not a new account.
     
  5. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    8,761
    42
    Sep 20, 2004
    Galactic Empire
    It might not be, but that was attempted.
     
  6. P Smith

    P Smith Mr. FixAnything

    22,600
    240
    Jul 25, 2002
    W.Mdtrn Sea
    You can get those records any time - make the TT run again, mark the time and do check all events for the time by Event Viewer.
     
  7. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    8,761
    42
    Sep 20, 2004
    Galactic Empire
    As I said, that was done once before and nothing problematic was reported.
     
  8. dogs31

    dogs31 Godfather

    463
    3
    Feb 27, 2006
    Do you have the latest update of Microsoft Net framework installed? Which should be 4.5
     
  9. dogs31

    dogs31 Godfather

    463
    3
    Feb 27, 2006
    Another thing: Is your PC 32 bit or 64 bit? They might have sent you the wrong deal for your PC?
     
  10. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    8,761
    42
    Sep 20, 2004
    Galactic Empire
    The Net framework fix was one of the first things I tried. I've got 4.5. None of the Net framework resolutions worked.

    I've got Windows 7 64-bit & the correct version of TurboTax.
     
  11. HDJulie

    HDJulie Icon DBSTalk Club

    883
    1
    Aug 10, 2008
    Have you tried it in safe mode? Though, from your error report details it sounds like Turbo Tax might have something wrong in their own code.
     
  12. dogs31

    dogs31 Godfather

    463
    3
    Feb 27, 2006
    It's definitely a problem with the Turbo Tax software. Not your computer. The reason why I say this is because once it is installed, it should automatically run each time you start it. I would try to get it replaced if I were you.
     
  13. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    8,761
    42
    Sep 20, 2004
    Galactic Empire
    I'm already on my 3rd one--two downloaded versions and a CD.
     
  14. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    30,092
    3
    Nov 15, 2005
    MAybe try to turn off our network connection? Since the very first thing it tries to do,is check for an update.
    Or maybe here is a setting somewhere I he registry where. Can turn on/off automatic and manual updates, basically rejecting that mechanism.
     
  15. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    8,761
    42
    Sep 20, 2004
    Galactic Empire
    Well, according to TurboTax tech support, this was discussed when they gave me the free version of Premier. They explained that the program won't check for updates until it's opened, and because I'm unable to even open (launch) the program, updates aren't presently a issue. BTW, when they gave me premier, it was the most up to date version.
     
  16. dogs31

    dogs31 Godfather

    463
    3
    Feb 27, 2006


    That sounds like a blatant lie. I'd get your money back if I were you. I would tell them that you are unable to launch the program. If they don't comply use the Force on them.
     
  17. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    8,761
    42
    Sep 20, 2004
    Galactic Empire
    They already know I'm unable to open the program. I spent over 6 hours on the phone with them over 2 days trying to figure out the problem. Finally, when they could not figure it out, they told me, "It's a Microsoft problem. You'll have to call them." Microsoft then tells me, "It's a Dell problem. You'll have to call them." Dell then tells me, "We offer free software support for 60 days. After that, it will cost you $129 for our help on this issue." Ridiculous.

    When I went to TT's Live Community forum, I noticed that there are numerous people with the same problem--all running Windows 7 64-bit like I am. The consensus seems to be among these people--after they've done all the fixes I have--that this is a TT problem, and one they aren't addressing at all.
     
  18. dogs31

    dogs31 Godfather

    463
    3
    Feb 27, 2006
    Easy Solution: Get your money back.
     
  19. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    8,761
    42
    Sep 20, 2004
    Galactic Empire
    Oh, I will. I'm not worried about that.
     
  20. armophob

    armophob Difficulty Concen........

    7,393
    65
    Nov 13, 2006
    Fort Pierce, FL
    I am absolutely certain that is the truth from my previous tech support experience with them.
    The next phase will be acknowledgement of the issue and promise of an upcoming fix or patch.
    Then it will be months of stringing customers along until patience breaks for most and they find other ways to do the taxes.
     

Share This Page