It's Official! I've stumped the TurboTax tech support people--program won't open

Discussion in 'Tech Talk - Gadgets, Gizmos and Technology' started by Lord Vader, Jan 17, 2012.

  1. armophob

    armophob Difficulty Concen........

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    Have you spoken to them about getting the online version for free? Or in lieu of?
     
  2. Lord Vader

    Lord Vader Supreme Member

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    Not yet. I have an account online with them, but I do intend to ask them to waive my fee to file online.
     
  3. armophob

    armophob Difficulty Concen........

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    Might be time to just call and get it over with. It will be fixed next year. You have spent a weeks wages in time on it already. It would be different if they were using your input to advance the process, but they are obviously not.
     
  4. armophob

    armophob Difficulty Concen........

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    One annoying thing about the online version is the screen size shrinks because they have a constant list of forum Q&A listed to the side related to each page you open which also slows down the load time.
     
  5. Lord Vader

    Lord Vader Supreme Member

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    You make a good point.
     
  6. Lord Vader

    Lord Vader Supreme Member

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    Well, it's better than nothing, I suppose.
     
  7. kocuba

    kocuba Icon

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  8. armophob

    armophob Difficulty Concen........

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    That is why I migrate to it each year over the box set.
    I was in a mind set a few years ago where I was shopping around and opening all the big box store ads looking for the best deal on the premier version.
    Then I finally decided that doing taxes is frustrating enough without adding the time looking to save $10 to $15.
    But even after all my bad experience with TT tech support, I still like the product over the others.
    Might be due to familiarity, but I did try H&R one year and migrated back almost right away without completing the form.
     
  9. Lord Vader

    Lord Vader Supreme Member

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  10. lugnutathome

    lugnutathome Hall Of Fame

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    I am not a fan of the Mickey$oft WindUp OS. I learned UNIX and when I get involved in other Operating Systems I get why UNIX is what it is.

    That being said my employer is embracing WindUp like its the second coming and I've had to transition stable systems from UNIX/LINUX running Oracle to WindUp and SQLSever. Monthly reboots, patching all the time, mirroring that's so fragile its useless. Enterprise Class my *ss.

    I'm pretty certain I know what your problem is but damned if I know how to fix it. I really think it's the 32 bit/64 bit libraries that are being set either in environment variables, path, or that infernal registry. All of these need to be backtraced to ensure the app path is finding what it needs to reference first.

    Used to have this same symptom with the Oracle universal installer on 64 bit LINUX for Oracle 9i. It required some 32 bit emulator libraries and some non standard settings just to run the installer. Did just what you have described till all the minutia was in proper alignment.

    I've watched this thread and all the unistall/reinstall blah. On real operating systems you install and then correct the environment to suit the apps needs if it didn't take.

    Don "if you've done this already well then I apologize for the redundancy. Micky$oft for when mediocrity is required" Bolton
     
  11. armophob

    armophob Difficulty Concen........

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    I am not sure what that just was. But I think part of it was a form of the english language because of the sentence structure.
     
  12. lugnutathome

    lugnutathome Hall Of Fame

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    OK part rant and part here is where I think the problem lies but I am not hands on experienced enough with WindUp7 to direct him how to pull up path, or environment variables, and don't get me started about the regedit tiny scrolling window.

    As has been stated the install went OK but it won't run. Typically this is the application pointing to a resource that doesn't exist (where it is being told to look). In the case of the WindUp OS the environment "pointers" are split up across the three areas I referenced earlier.

    Sorry about my ranting but in my work transition I've had to deal with file IO issues dealt with back in the early nineties in other operating systems, HA (High Availability) solutions that cause one to lose more sleep than just dealing with a failure and scratch rebuild would.

    From my experience we stepped back 15 years in time in many ways and I've gone from a simple lights out environment to one with constant backup failures, mirroring failures, no automated catch up for log gaps when using log shipping. Very needy and not even close to a lights out system.

    Don "other than that its a fine product family for the young whom have to feel important" Bolton
     
  13. RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

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    Your point becomes invalid as soon as you use a $ to replace the S in Microsoft, let alone feeling the need to denigrate the entire operating system. I've got plenty of experience in nearly every OS out there and I recognize that it's not a one size fits all thing, though I tried my hardest in my younger days to evangelize Linux.
     
  14. lugnutathome

    lugnutathome Hall Of Fame

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    Well I'm an old coot, geezer, AARP member.

    Don "sorry to offend anybody" Bolton
     
  15. jadebox

    jadebox Godfather

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    Lord Vader ....

    I can't help with the Turbo Tax problem, but about the two accounts displayed when you start Windows ....

    Under Windows 7, a user with "Admin" privileges doesn't really have all admin privs. It's really annoying. You can, however, log in as a real admin. But, by default, Windows hides the real admin account.

    To enable the Administrator account, which is what Dell did, right-click the "Command Prompt" option in the Start menu and select "Run as Administrator."

    Enter the command:

    net user administrator /active:yes

    To disable the Administrator account, do the same thing but change the command to:

    net user administrator /active:no

    -- Roger
     
  16. Lord Vader

    Lord Vader Supreme Member

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    Thanks, Jade. That appears to be much easier than another route suggested, which I did follow at that time.
     
  17. Groundhog45

    Groundhog45 Hall Of Fame

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    After reading this tale of woe, I decided to install my recently purchased copy of TT Basic on my system. It's W7 Ultimate 64bit. It installed and is running ok but during the install and when I went out to install updates, I got the following error. Perhaps there is something here that would help the support people in debugging your error. I don't have anything else to suggest that hasn't already been covered.

    IMG_0491a.JPG
     
  18. Keezie

    Keezie New Member

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    I was having this same EXACT issue and i stumbled upon your thread while looking for a solution. I had tried everything just like you did. Windows 7 64-bit, although mine is a custom built PC. I have been using TT for years with no issues until this one

    I didn't read EVERY page here, but have you mentioned at all what versions of .net framework you have installed? i found out that i had 1.1, as well as the 4.5 developer preview installed. i uninstalled every iteration of the .net framework that was installed, and installed the full 4.0 version from here:

    http://www.microsoft.com/download/en/details.aspx?id=17851

    upon installing this and rebooting, i was able to run TT2011 with no issues whatsoever. I just performed a check on windows update and it has about 10 updates for the 4.0 framework to download and install, but i am waiting to install them since the software is working for me at this moment. no telling if it will work after, but it obviously works right out of the box so-to-speak so i'm going to leave well enough alone until i get my taxes filed

    for the record, i didn't make any other changes to my startup programs, virus protection, etc at all, and everything is now working properly

    TL;DR, - please make sure you remove all the .net framework from add/remove programs, and install the 4.0 web installer version
     
  19. Lord Vader

    Lord Vader Supreme Member

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    Yup. Tried all that. I wiped out every version of .Net framework I had, then installed 4.0. No dice. Removed all then installed 4.5. No dice. Removed all then installed every other version one at a time. TurboTax support and I went through every machination of the .Net framework stuff imaginable. Nothing worked.

    The thing that's irritating is that I've explained this ad infinitum on the TT community forum. Numerous other users are saying the same thing; yet, someone always posts the instruction to us to install .Net framework 4.0/4.5, blah blah blah. WE'VE ALREADY DONE THAT!

    IMHO, this is a TurboTax issue, NOT "Microsoft's," as the TT people claim! :mad:
     
  20. armophob

    armophob Difficulty Concen........

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    Got an old XP cd around? :D
     

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