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It's Official! I've stumped the TurboTax tech support people--program won't open

Discussion in 'Tech Talk - Gadgets, Gizmos and Technology' started by Lord Vader, Jan 17, 2012.

  1. Davenlr

    Davenlr Geek til I die

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    I believe it offers you a choice, although I have never had one pre-activated, so it may be different.
     
  2. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    OK
     
  3. Davenlr

    Davenlr Geek til I die

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    You dont have an old hard drive around you can put in, format, and install the new windows on, then turbotax? As a test...that would tell you if its a hardware issue or a turbotax issue (since we know others use windows 7 with no problems).
     
  4. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    Not a blank one, no.

    BTW, my texted me today to say that HE is experiencing the same problem I am. He has a Windows 7 64-bit Home Premium system.
     
  5. naijai

    naijai Hall Of Fame

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    Back to this option or modify it
    Windows 8 beta developers edition (free) should work with all Vista & Windows 7 software
    You can install it on another hard drive or partition on the existing drive

    You can download it here and try that option
     
  6. Art7220

    Art7220 Godfather

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    Anyone try downgrading to 32-bit Win 7?
     
  7. mstanka

    mstanka Legend

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    You cannot downgrade to 32-bit. You have to do a clean install

    Michael
     
  8. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    After installing Windows 7 Professional, I can report that this problem has...































    ...NOT been fixed. Same thing. Splash screen flashes for a microsecond, then disappears. :mad:
     
  9. klang

    klang Hall Of Fame

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    Near...
    Clean install? Meaning disk format and the works?

    If so it sounds like something specific to the hardware you are running, most likely the display drivers.
     
  10. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    All display drivers are fully current and working.
     
  11. mstanka

    mstanka Legend

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    Did you also install XP mode and install the program into the xp mode?
     
  12. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    Not yet. That's next; I'm in the middle of scanning some stuff I have to get in the mail today.
     
  13. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    OK, so now David from TurboTax is saying it's NOT a .Net framework issue:

    I replied to David explaining that I am the sole owner and user of this PC and have one account that is set up as administrator. Furthermore, I already went through all his suggested "fixes," including totally uninstalling my antivirus/Internet security program I was using. I also tried suggestive startup mode.

    All I keep doing is going in circles with these people! Don't they read my posts on their Community Forum where I stated in detail everything that I've done? :rolleyes:
     
  14. armophob

    armophob Difficulty Concen........

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    No they don't, no joke here
     
  15. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    Idiots.
     
  16. armophob

    armophob Difficulty Concen........

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    LV please wipe your shoes of the pile you have walked through and just do the online for one year and let the millions of others pave the way for the 2012 version.
    It will feel so liberating.
    Time is too precious and each breath should not be sacrificed to the companies who hold no respect of yours.
    You must choose your battles in life and you have done your best.
    But the cause is not just and the enemy is hardly worth the fight.
    Just be sure to get the online for the spent money of the disc and wave your middle finger flag at them for 2011.

    !pride!pride
     
  17. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    Looks like I'm going to go that route. I don't yet have all my W2s, so there's no rush. I WOULD like to get all my W2s in soon, because I know the IRS's refund schedule.

    If the IRS accepts a return by a Tuesday night, then one's direct deposit refund is deposited on the Friday of the following week, essentially a 10-day time frame. (This would fit well with my traveling to Texas February 15th.) In effect, the IRS acceptance/refund deposit week runs from a Wednesday through Tuesday, with the deposit on the Friday of the week following that Tuesday end-of-week cutoff, if I'm making any sense.

    One really weird thing, though--a couple years ago, I did my taxes with TurboTax, got my return accepted on a Tuesday evening, and got my refund direct deposited 4 days later, on that Saturday!
     
  18. armophob

    armophob Difficulty Concen........

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    It will be mid Feb before I get w2's out of my stock site.

    If you are hostage to a similar plan, then wait it out. You ain't gonna fix TT. No one you speak at is even in this country.

    I do not think your friends name was really David, but I may be splitting hairs.

    It just sucks at this point that you cannot be adding the info you get to duck yourself up.
     
  19. jeffhare

    jeffhare New Member

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    This applies if you downloaded the installer from Intuit or from the web. It doesn't apply if you installed from a CD.

    - It's unlikely that it's related to 32 or 64bit. Both 32 and 64bit .net apps will happily run on a 64bit win7 machine.
    - FYI: There is no .net framework 4.5 yet. (1.0, 2.0, 3.0, 3.5 and 4) but I totally believe you're already all set there.

    I suspect it's related to a very easily solved issue I won't try to describe too technically, but IF you downloaded the installer from Intuit, you should do this one step Before running the installer.

    *note: that I looked at the responses and never saw this discussed, forgive me if I missed it.*

    Right-mouse on the Installation file and choose Properties. Look at the bottom of the properties dialog. Look below the "Advanced..." button. If there is an "Unblock" button, this is very likely the whole reason for your trouble.

    << See the attached image to see what I'm talking about >>

    Click Unblock.. and ok the dialog, uninstall TurboTax, and then rerun the installer again.

    I bet your issue is solved...

    Background:
    Even if this installer is Blocked, it will almost always install without complaints. The files will all go in their proper places, etc.. BUT it will not have been granted the proper level of "Trust" in the .net system. This will force the .NET runtime system to prevent the application from using certain system services that required a certain level of trust in the application.

    The effect is that programs may install fine, and some will run fine, others will work but fail to perform some kinds of operations, still others won't fully start up at all. And the application itself is usually unable to determine why!

    Amazingly, This comes about because of your level of "Internet Explorer" security you have set!

    All files you download through the Internet or across a network from a foreign machine or untrusted drive get TAGGED with which internet security zone they came from. (ie: Internet, Local Intranet, Trusted Sites, Restricted Sites) as shown in your Internet Explorer settings.

    When the site you download from isn't in your "Trusted Sites" or "Local Intranet" sites and you have your browser security settings to High, all files you download will have this "Blocked" status. Unblocking trusted applications before running them will usually allow them the proper level of trust to operate as intended.

    This is a seriously misunderstood problem...
     

    Attached Files:

  20. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    Actually, Net framework 4.5 IS available. We even tried that "fix" after I downloaded it, but that did nothing.
     

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